Scheduler/Admin Manager

3 weeks ago

Sydney, New South Wales, Australia Data Sentry Full time

Join to apply for the Scheduler/Admin Manager - TOP $$$'s role at Data Sentry

We are seeking a motivated and organised Scheduler / Admin Manager to join our team as the primary point of contact for our valued customers. In this role, you'll play a key part in coordinating service calls, dispatching technicians, and ensuring a seamless customer experience.

If you bring strong communication skills, a proactive approach, and a passion for customer service, we'd love to hear from you. APPLY NOW

Key Responsibilities
  • Answer and manage incoming calls with professionalism, booking appointments and updating customers on job status.
  • Schedule service calls efficiently by matching technician skills, availability, and location.
  • Accurately enter job details into our Flat Rate management system.
  • Conduct follow-up calls to ensure customer satisfaction and resolve any concerns.
  • Support the service department with clerical and administrative tasks.
  • Collaborate with technicians and management to ensure smooth operations and clear communication.
  • Proactively identify opportunities to recommend additional services.
What We're Looking For
  • Background in customer service, administration, or dispatching (plumbing industry experience a bonus, but not essential).
  • Excellent communication skills, with a professional and courteous phone manner.
  • Highly organised, with attention to detail and the ability to manage priorities in a busy environment.
  • Competent with Google Workspace and Microsoft Excel (experience with Service Titan or ServiceM8 a plus).
  • A team player with a customer-first attitude.
  • Eligibility to work in Australia.
Benefits
  • Competitive salary (commensurate with experience).
  • Thorough training and onboarding.
  • Opportunities for career progression and professional development.
  • Supportive workplace culture with a focus on work-life balance.
  • Full-time hours with flexibility—no mandatory weekends or after-hours.

This is a fantastic opportunity for someone who thrives on organisation, enjoys problem-solving, and wants to be part of a supportive, customer-focused team.

Apply now to kickstart your career with us

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries IT Services and IT Consulting

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