Development Services Officer

4 weeks ago

Adelaide, South Australia SA Water Full time
About the job

This role is responsible for supporting customer growth by managing complex requests involving multiple service applications, administering SA Water frameworks that assist the Development Industry, and providing proactive customer engagement throughout the process.

Responsibilities

  • Analyse and manage complex, interrelated service applications for developments and work with the customers and internal stakeholders to determine the requirements to facilitate a successful connection.
  • Identify and action non-standard work for estimation of costs and ensure correct fees are passed on to the customer.
  • Provide expert & accurate information/response to customers and relevant stakeholders, within specified timeframes in an empathetic, timely and tailored manner.
  • Review Final Plans uploaded to the State Planning Commission to facilitate clearance of SA Water requirements and allow for creation of new titles, confirming easements are correct.
  • Deliver professional, clear and accurate customer service and advice across all functions undertaken in the Development Services Team.
  • Identify and participate in service and business improvements and procedures and process documentation is current and supports the delivery of water/recycled water and sewerage services to SA Water customers.

Your success in this role will come from

  • Qualifications in Customer Service, Business Administration or Land Development related field, or equivalent extensive demonstrated experience
  • Demonstrated experience in the provision of exemplary customer service and telephone techniques
  • Understanding the principles of water and sewerage design and construction
  • Demonstrated understanding of the Waterworks and Sewerage Act legislation and corporate policies relating to land developments, mains extensions and connections
  • Attention to detail and accuracy

About the Company

SA Water is a government-owned water utility. We employ more than 1,700 people across a broad range of disciplines who operate infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a diverse service area across South Australia, delivering smart and reliable services and innovating to shape water solutions for the future.

We are driven by our values: we value our people, do work that matters, stay real, acknowledge our impact, and are future focused. Staying true to our values ensures positive outcomes for all South Australians.

How to apply

To apply, click 'Apply'. Please submit the application form, upload a cover letter and current resume. For enquiries or a copy of the Position Description, contact Tracy Rayan from the Talent Acquisition team at tracy.rayan@sawater.com.au.

Equal employment opportunity

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.


#J-18808-Ljbffr

  • ASO6 Industry Development Project Officer

    8 hours ago

    Adelaide, South Australia Department of State Development Full time $98,478 - $104,165 per year

    Department of State DevelopmentJob reference:702394Location:5000 - ADELAIDEJob status:Long Term ContractEligibility:Open to EveryoneAbout UsThe Department of State Development is the South Australian Government's lead economic development agency.Our mission is to drive sustainable economic growth in South Australia by increasing industrial and workforce...

  • Development Services Officer

    4 weeks ago

    Adelaide, South Australia SA Water Full time

    About the jobThis role is responsible for supporting customer growth by managing complex requests involving multiple service applications, administering SA Water frameworks that assist the Development Industry, and providing proactive customer engagement throughout the process.ResponsibilitiesAnalyse and manage complex, interrelated service applications for...

  • Development Services Officer

    2 days ago

    Adelaide, South Australia SA Water Full time $120,000 - $150,000 per year

    Provide specialist advice, manage complex applications and case manage for customers providing solutions for land development requirements.About the CompanySA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion...

  • Legal Officer

    3 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    Join to apply for the Legal Officer role at Department for Housing and Urban DevelopmentThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will contribute to the day-to-day delivery of effective...

  • Legal Officer

    3 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    Join to apply for the Legal Officer role at Department for Housing and Urban DevelopmentThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will contribute to the day-to-day delivery of effective...

  • Aso6 Senior Software Developer

    3 weeks ago

    Adelaide, South Australia Department Of State Development Full time

    Overview The Department of State Development is working to shape South Australia's future by driving economic growth.Our role is to ensure that South Australia capitalises on opportunities and is well-positioned to take advantage of the state's significant economic opportunities.As a newly created agency in 2024, we continue to drive our state forward and...

  • Legal Officer

    3 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    2 days ago Be among the first 25 applicantsThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will be required to contribute to the day-to-day delivery of effective and efficient legal services...

  • Legal Officer

    3 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    2 days ago Be among the first 25 applicantsThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will be required to contribute to the day-to-day delivery of effective and efficient legal services...

  • Legal Officer

    2 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    The RoleThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will be required to contribute to the day-to-day delivery of effective and efficient legal services across DHUD and contribute to the...

  • Legal Officer

    2 weeks ago

    Adelaide, South Australia Department for Housing and Urban Development Full time

    The RoleThe Legal Officer is accountable to the Chief Legal Officer and responsible for the provision of high quality and responsive strategic advice to DHUD on legal, policy and legislative reform issues. The Legal Officer will be required to contribute to the day-to-day delivery of effective and efficient legal services across DHUD and contribute to the...