Team Leader

The role of the Team Leader is to work in consultation with the manager and specialist staff to oversee the day-to-day operations of the service centre. This position will supervise a multi-disciplinary team of youth justice staff to ensure the provision of high-quality court, casework and restorative justice services to young offenders, their families and victims, with the aim of reducing re-offending.

Mandatory Qualifications / Role Requirements

• It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology, or other recognised degree. (See the mandatory qualifications information section in the attached role profile regarding other recogised degrees).
• Where possible, applicants are required to provide a referee who is an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.
• Drivers' license: it is a mandatory requirement for the occupant of this position to hold an unrestricted "c" class drivers licence as officers are required to drive Government vehicles as a part of their day-to-day work.
• Blue card: this role provides support services to children and young people and therefore will require a valid Blue Card with the organisation. Please refer to the Blue Card Services website (http://www.bluecard.qld.gov.au/) for further information.
• Travel away from centre: while the position is based in Townsville, travel within the region for site visits and to other regional offices may be required in this role. This may include overnight stays.
  
  

Key Responsibilities

As Team Leader, you will specifically:

• Provide supervision to staff in the use of evidenced based skills and processes associated with reductions in re-offending (including use of the case management framework, use of risk assessment tool, and providing targeted interventions including collaborative problem solving, pro-social modelling, cognitive techniques, and restorative justice).
• Allocate, prioritise and quality assure individual tasks in accordance with departmental procedures and statutory, financial, and administrative delegations.
• Participate in professional development and maintain knowledge of contemporary, evidence-based practice in work with young people who offend, including accreditation as required.
• Oversee the suicide risk management process in the youth justice service centre.
• Provide timely advice and assistance on complex matters to ensure the delivery of quality youth justice casework and restorative justice practices.
• Participate as a member of the youth justice service centre staff and management teams and contribute to strategic and operational planning, reviews and key decision-making.
• Develop collaborative, professional relationships with internal and external stakeholders to facilitate cooperation on case related matters and restorative justice processes.
• Assist in identifying trends and issues in client service delivery and evaluating client outcomes, including performance reporting, to ensure coordinated local service delivery.
• Provide ongoing recruitment, selection, professional development and culturally appropriate supervision and leadership to staff.
• Contribute to a Departmental culture that ensures sensitive and effective communication with people from other cultures including people from Aboriginal and/or Torres Strait Islander backgrounds as well as an appreciation of cultural protocols and an awareness of the impacts of historical policies and practices.
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
  
  

Applications to remain current for 12 months.

Job Ad Reference: QLD/654018/25

Closing Date: Wednesday, 27 th August 2025

Occupational group Community Care
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