Program Manager

About us

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team partners with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Program Manager to uplift project management standards and practices, enhance delivery capability, and ensure alignment with enterprise-wide governance and assurance frameworks.

In this role, you will be responsible for providing program and project management support to uplift standards and practices across the organisation. You will ensure that all project management activities are aligned with enterprise portfolio management and governance frameworks, embedding consistency and best practice across initiatives.

You will play a key role in enhancing project management capability by building the skills and confidence of project managers and support staff, ensuring they are equipped to deliver against enterprise expectations. Your expertise will help to drive a consistent approach, creating better visibility, reporting, and control across projects.

In addition to capability uplift, you will provide hands-on support for projects when required, ensuring delivery remains on track, on budget, and aligned with agreed objectives. This will involve supporting stakeholders to resolve issues, maintain momentum, and deliver outcomes that meet business needs.

Responsibilities

• Provide program and project management support to uplift standards and practices across the organisation, aligned with enterprise portfolio management and governance frameworks.
• Enhance project management capability by building the skills and confidence of project managers and support staff.
• Drive a consistent approach across initiatives, increasing visibility, reporting, and control.
• Provide hands-on project support as required to keep delivery on track, on budget, and aligned with objectives.
• Assist stakeholders to resolve issues and maintain momentum toward business outcomes.

Qualifications

• Proven experience leading or supporting large, complex programs/projects.
• Strong understanding of PMO frameworks, governance, and assurance requirements.
• Ability to coach and mentor project managers and support staff.
• Excellent communication, collaboration, and problem-solving skills.

Additional Information

Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on wellbeing and discounted health insurance, discounts on various products and services, and regular recognition for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and values the communities we serve. We encourage applications from all sectors of the community and specifically welcome applications from Veterans, Aboriginal and/or Torres Strait Islander people. We support adjustments during recruitment and employment and encourage people with disability to apply.

Agencies

We request that you do not contact NCS employees outside of the Talent Acquisition team. We exclusively accept resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the requisition by the Talent Acquisition team. Resumes submitted outside of this process will become the property of NCS. If a candidate is hired outside this process, no fee or payment will be given.

Work rights and background checks

To be eligible for a position with us, applicants will need valid work rights for Australia and be willing to undergo a comprehensive background check process, including probity and police checks.

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