ITS Support Assoc II, IT Services

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Description

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Associate for our Sydney corporate office. If you are passionate about providing exceptional customer service and resolving technical challenges, this could be your chance to join our team.

As the IT Support Associate, you will be responsible for delivering end-user support, infrastructure management, and audiovisual assistance for the Sydney Amazon community. This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.

What You'll Do

• Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)
• Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up
• Collaborate with internal and external partners to process support requests, incidents, and project activities
• Assist with triage and escalation of server, system, or network issues
• Manage accurate inventory of Amazon-owned equipment
• Provide hands-on and remote support for teleconferencing systems and AV presentation equipment

Why Amazon?

• Competitive compensation and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Commitment to diversity, equity, and inclusion

If you're ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity. Join our team and help shape the future of IT support at Amazon.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience setting up, taking down and re-locating PC systems
• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 1+ years of troubleshooting in a multi-user high availability environment experience
• 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 1+ years of supporting and maintaining a corporate network environment experience
• May require lifting or carrying desktop computers up to 25lbs
• Some on call responsibilities are required
• Occasional out of office hours required for urgent requests - Weekend, Evenings or Nights

Preferred Qualifications

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 1+ year of experience providing on-site support and troubleshooting in a high-availability, multi-user environment
• Experience supporting video conference and teleconference equipment

Acknowledgement Of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon Corporate Services Pty Ltd

Job ID: A2924208

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Consulting, and Engineering

Industries

• Software Development

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