Its Support Assoc Ii, It Services
3 weeks ago
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
Role Seniority - mid level
Job Description- Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
- 1-2 years of experience in Application Support function is highly regarded
- Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunityOur team is responsible for supporting customers in the Industrial Automation business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key responsibilities- Owning, investigating and resolving complex software issues, proposing workarounds for customers
- Accurate and timely documentation of activities and findings in case management system
- Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
- Collaboration with colleagues in other support centres and departments
- Focus on customer experience, contributing to a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
- Learning every day and actively contributing to the team and our customers
To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understanding of software and automation hardware communications and setup.
Key skills and experience- Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
- Ability to demonstrate understanding of Windows operating system, networking concepts and security
- Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
- Working knowledge and understanding or experience with integrating hardware and software
- Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
-
Its Support Assoc Ii, It Services
1 week ago
Sydney, New South Wales, Australia Amazon Full timeJoin or sign in to find your next jobJoin to apply for theITS Support Assoc II, IT Servicesrole atAmazonGet AI-powered advice on this job and more exclusive features.DescriptionAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering...
-
ITS Support Assoc II, IT Services
1 week ago
Sydney, New South Wales, Australia Amazon Full timeJoin or sign in to find your next jobJoin to apply for the ITS Support Assoc II, IT Services role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering...
-
ITS Support Assoc II, IT Services
1 week ago
Sydney, New South Wales, Australia Amazon Full timeJoin or sign in to find your next jobJoin to apply for the ITS Support Assoc II, IT Services role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering...
-
Its Support Assoc Ii, It Services
1 week ago
Sydney, New South Wales, Australia Amazon Full timeJoin or sign in to find your next jobJoin to apply for theITS Support Assoc II, IT Servicesrole atAmazonGet AI-powered advice on this job and more exclusive features.DescriptionAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online.We hire the world's brightest minds, offering...
-
Strategy Assoc Manager
1 week ago
Sydney, New South Wales, Australia Buscojobs Full timeStrategy Assoc Manager jobs in Chatswood2060 Waverton, New South Wales Advertising Industry CareersPosted todayJob DescriptionCompany DescriptionNine is Australia's largest locally owned media company.Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television,...
-
Strategy Assoc Manager
3 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeStrategy Assoc Manager jobs in Chatswood2060 Waverton, New South Wales Advertising Industry CareersPosted todayJob DescriptionCompany DescriptionNine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television,...
-
Strategy Assoc Manager
2 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeStrategy Assoc Manager jobs in Chatswood 2060 Waverton, New South Wales Advertising Industry CareersPosted today Job Description Company DescriptionNine is Australia's largest locally owned media company.Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television,...
-
Medical Writer II
2 weeks ago
Sydney, New South Wales, Australia Avance Clinical Pty Full timeMedical Writer II / Senior Medical WriterWe're seeking an experienced regulatory Medical Writer to join us at MW II or Senior level. You can work remotely (WFH) from anywhere in Australia.OverviewAustralian based, regulatory Medical Writer II or Senior Medical Writer required. Remote, Hybrid or Office based working are all options.About Avance ClinicalWe're...
-
Medical Writer II
2 weeks ago
Sydney, New South Wales, Australia Avance Clinical Pty Full timeMedical Writer II / Senior Medical WriterWe're seeking an experienced regulatory Medical Writer to join us at MW II or Senior level. You can work remotely (WFH) from anywhere in Australia.OverviewAustralian based, regulatory Medical Writer II or Senior Medical Writer required. Remote, Hybrid or Office based working are all options.About Avance ClinicalWe're...
-
Medical Writer II
2 weeks ago
Sydney, New South Wales, Australia Avance Clinical Pty Full timeMedical Writer II / Senior Medical WriterWe're seeking an experienced regulatory Medical Writer to join us at MW II or Senior level. You can work remotely (WFH) from anywhere in Australia.OverviewAustralian based, regulatory Medical Writer II or Senior Medical Writer required. Remote, Hybrid or Office based working are all options.About Avance ClinicalWe're...
