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Operations Analyst

4 weeks ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time

Supply is Flight Centre Travel Group's (FCTG) global in-house product procurement and consolidation business.

Supply Operations services several of Flight Centre's worldwide leisure selling businesses.

The Operations Analyst will sit within the Systems Change Management team, who work to collaborate with key Supply teams, vendors and technical personnel to implement internal customer-centric solutions that help Supply move forward and grow their business.

About the Opportunity

As an Operations Analyst, you will work with internal FCTG stakeholders and vendors to research, evaluate, document and implement business and system changes to existing functionality to enhance the value of the Supply product offering, ensuring successful operational outcomes are achieved.

Through these efforts, you will help FCTG leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

  • Onboarding new travel systems and applications
  • Platform release readiness and handover to Production Support
  • Implementing business change (non-development)
  • Ensuring the requirements of the business/vendor and scope of the change/system are understood, assessed for risk and documented
  • Showcasing and training of the system/business changes to the relevant business and support teams

What you will need:

  • Minimum 2+ years in an environment requiring the transfer of complex information, including:
    • Capture of information, active listening etc
    • Dissemination of information via written communication
    • Organising and chairing meetings with business representatives
  • Experience with large organisations and/or project environments, and an understanding of the use of IT systems in business operations
  • Exposure to travel systems thereby understanding the complexities of global booking systems (knowledge of the FCTG travel management systems, including "Travelbox", is desirable)
  • Minimum 1+ years as a representative of a system, process, or business, where you were authoritative on a subject to peers and senior management

What you will enjoy:

Unique Culture: you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

  • We love to travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more.

Development: individualised continuous Learning & Development pathway options.

  • Exclusive Staff Discounts: accessible via our employee-only myRewards portal, with 400+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more.

Balance: flexible working arrangements available.

  • Brightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within.
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
  • Mental Health: support, mindfulness activities and Employee Assistance Program for staff and family.
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025).
  • Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation.

Sustainability: the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change.

We Value You

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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