Service Desk Engineer

4 weeks ago

Perth, Western Australia Capgemini Full time

Join to apply for the Service Desk Engineer role at Capgemini

Join to apply for the Service Desk Engineer role at Capgemini

Your Role

Are you passionate about technology and eager to start your career in IT support? Join our dynamic and collaborative team at Capgemini, where you'll play a key role in delivering high-quality technical assistance to our customers.

As a Service Desk Engineer, you will be the first point of contact for technical support queries. You'll assist in diagnosing and resolving software, hardware, and network issues, ensuring a seamless experience for our users.

  • Provide first-level technical support via phone, email, and ticketing systems.
  • Troubleshoot and resolve issues related to software, hardware, and networking.
  • Escalate complex problems to senior engineers when necessary.
  • Maintain accurate records of support requests and resolutions.
  • Communicate effectively with customers to guide them through solutions.

Your Profile
  • A keen interest in computers and the tech industry.
  • Experience in front-facing customer service - doesn't have to be IT or tech support
  • Excellent communication skills both verbal & written.
  • Able to provide 1st level troubleshooting and problem analysis for client operation systems
  • Capable of utilizing remote access software (e.g. Remote Desktop) to remotely control desktops
  • Understands backup and restore processes
  • Can verify connectivity within a network, understands TCP/IP and familiar with infrastructure services (eg DNS, DHCP)
  • Ability to work and participate in team discussions and activities
  • Able to identify and resolve incidents in a logical manner

Please note, to be considered for this role you must be located in Australia with full working rights due to our clients requirements.

This role will see you working full-time on our client site 5 days per week with some extra roster hours (to be discussed during interviews).

What You'll Love About Working Here
  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply todaySeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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