Key Account Store Operations Specialist

Overview

Too Good To Go is the world's largest food waste‑fighting app. We connect stores that have unsold, surplus food with consumers who buy and enjoy it. We are a certified B Corporation with a mission to inspire action against food waste. Our community spans 19 countries and millions of users.

Role and Responsibilities

• Engage store managers and staff to fight food waste and maximise partnership with Too Good To Go
• Ensure stores maximise their supply so no food is wasted; monitor data and escalate where needed
• Build relationships with store managers and staff, support onboarding and ongoing engagement
• Work with a portfolio of prominent brands and contribute to projects across focus segments such as Grocery, Café, Convenience and Fast‑Casual
• Operate in a hands‑on, frontline capacity to ensure stores and area managers have what they need to succeed
• Collaborate with the Key Accounts Team Leader and Business Development Managers; engage stores directly via phone and email to optimise engagement, improve performance, and increase supply
• Provide a smooth onboarding process for new stores using scalable tools and methods; deliver training to new managers and staff
• Administrative tasks, including updating store information for public holidays and ensuring data accuracy

What You Bring

• Engaging communicators with exceptional phone skills and the ability to build rapport with diverse stakeholders
• Team players who align with Too Good To Go's mission and collaborate effectively
• Results‑oriented performers who meet individual and team targets and strive for impact
• Data‑driven with an affinity for working with data and a willingness to learn
• Growth mindset and adaptability; ready to embody our values as we expand in the Australian market
• Ownership mentality; proactive self‑starter who manages workload and communicates transparently
• Comfort with repetitive tasks and a focus on scalable processes
• Resilience and emotional intelligence; ability to support teammates and understand partner needs
• Additional language skills are an advantage

Desirable Qualifications

• An interest in business and sales with a desire to learn
• High energy and self‑motivation
• First‑class communication skills—from listening to presenting ideas and persuading
• Strong organisational and time management skills
• Driven by team success as well as individual performance
• Full Australian working rights (no working holiday visas)

Location and Employment Details

Location: Melbourne, Victoria, Australia. Office‑based with flexibility to work from home. Seniority level: Entry level. Employment type: Full‑time. Job function: Sales and Business Development.

What We Offer

• A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real impact in your role
• The chance to join the pioneering team expanding a proven food surplus marketplace into Australia
• Collaborate with an international community of users, partners and 1,200+ colleagues across 19 countries
• Personal and professional development in a fast‑paced scale‑up environment
• An inclusive culture where you can bring your authentic self to work
• HyFlex option: most time in the office or in the field with flexibility to work from home
• A values‑driven team culture that celebrates successes

Benefits

• 20 days of annual leave plus 5 extra days per year after 6 months
• 10 weeks parental leave at full pay for eligible employees
• Shareback volunteering days: up to 4 paid volunteering days per year
• Learning, career development and performance recognition programs
• Access to Employee Assistance Program and regular well‑being support

Our Values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

Equal Opportunity

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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