Team Member, Mortgage Operations

6 days ago

Adelaide, South Australia Westpac Group Full time

Job Description Create your best future and join Westpac as a Team Member - Mortgage Operations.

Based in our Lockleys SA office for a full-time role, as the Team Member Mortgage Operations, you will play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other teams in Group Operations and the wider Westpac Group. Responsibilities include completing customer requests, communicating with customers via email and telephone, and working with stakeholders across the group to achieve an expected outcome for our customers.

You will work to ensure you remain focused on the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities.

Responsibilities
  • Complete customer requests, communicate with customers via email and telephone, and collaborate with stakeholders across the group to achieve customer outcomes.
  • Build cohesive team relationships and develop effective partnerships with business units in Group Operations and the wider Westpac Group.
  • Deliver quality output in line with Westpac policies and procedures.
What do I need? / Qualifications
  • Excellent communication skills and ability to engage with a diverse stakeholder group
  • Strong analytical and problem-solving skills
  • Willing to learn and contribute to the success of the team
  • Ability to take initiative and identify areas of opportunity
  • Positive can-do attitude and adaptability to change
  • Commitment to work the hours 8am–4:30pm, Monday to Friday, with high due diligence and strong attention to detail
  • Driven to collaborate and work as a team to achieve customer outcomes on tight deadlines
Why join us?
  • Flexible work arrangements and leave options for work/life balance, including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to grow your career
  • Opportunities to contribute to community volunteering initiatives
  • Special offers on banking products and discounts, including mortgage rates for employees

To apply, click the APPLY or APPLY NOW button. Westpac is committed to inclusivity and supports veterans, Indigenous Australians and the neurodiverse community. If you need adjustments during the recruitment process, visit the People with Disability and/or needing Accessibility Requirements page on our website.


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