Mortgage Operations Specialist

1 week ago


Adelaide, South Australia beBeeAccountability Full time $60,000 - $90,000
Job Overview

This role is a key position in our Mortgage Operations team, playing a vital part in delivering customer satisfaction.

The primary responsibilities include answering inbound calls via our Builders Hotline and undertaking investigations to ensure customer satisfaction.

  • Liaising with stakeholders and Concentrix Bangalore Progress Draws team to facilitate efficient communication and progress draws.
  • Making invoice payments and actioning daily BAU reports to maintain accurate records.
Key Responsibilities

As a member of this team, you will be responsible for:

  • Providing exceptional customer service and resolving issues efficiently.
  • Facilitating effective communication among stakeholders and teams.
  • Maintaining accurate and up-to-date records of daily activities.
Requirements

To excel in this role, you will require:

  • Excellent communication and problem-solving skills.
  • Self-motivation and accountability.
  • Balanced decision-making.
  • Adherence to regulations.
  • Experience in a similar role within the banking or financial industry (desirable).
  • Strong attention to detail and accuracy in handling documentation.
Benefits

As a valued member of our team, you can expect:

  • Access to innovative tools and technologies to enhance productivity and decision-making.
  • A supportive and inclusive workplace culture that values diversity and promotes collaboration.
  • Contractor benefits like special banking, wealth, and insurance offers.

We strive to create a work environment that fosters growth and development. Our team is dedicated to providing a supportive and inclusive workplace culture that values diversity and promotes collaboration.



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