
Mortgage Operations Specialist
1 week ago
This role is a key position in our Mortgage Operations team, playing a vital part in delivering customer satisfaction.
The primary responsibilities include answering inbound calls via our Builders Hotline and undertaking investigations to ensure customer satisfaction.
- Liaising with stakeholders and Concentrix Bangalore Progress Draws team to facilitate efficient communication and progress draws.
- Making invoice payments and actioning daily BAU reports to maintain accurate records.
As a member of this team, you will be responsible for:
- Providing exceptional customer service and resolving issues efficiently.
- Facilitating effective communication among stakeholders and teams.
- Maintaining accurate and up-to-date records of daily activities.
To excel in this role, you will require:
- Excellent communication and problem-solving skills.
- Self-motivation and accountability.
- Balanced decision-making.
- Adherence to regulations.
- Experience in a similar role within the banking or financial industry (desirable).
- Strong attention to detail and accuracy in handling documentation.
As a valued member of our team, you can expect:
- Access to innovative tools and technologies to enhance productivity and decision-making.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Contractor benefits like special banking, wealth, and insurance offers.
We strive to create a work environment that fosters growth and development. Our team is dedicated to providing a supportive and inclusive workplace culture that values diversity and promotes collaboration.
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