General Manager, Community and Customer Services

4 weeks ago

Brisbane, Queensland, Australia OnTalent Full time
General Manager, Community and Customer Services

Join to apply for the General Manager, Community and Customer Services role at OnTalent

General Manager, Community and Customer Services

3 days ago Be among the first 25 applicants

Join to apply for the General Manager, Community and Customer Services role at OnTalent

At Redland City Council, everything we do is driven by our mission: make a difference, make it count.

Redland City Council is a dynamic local government organisation located east of Brisbane, encompassing mainland suburbs, rural hinterland, and six residential islands North Stradbroke Island, Coochiemudlo Island, Russell Island, Macleay Island, Karragarra Island and Lamb Island. With a workforce of over 1,000 employees across multiple sites and over 80 occupations, Redland City Council is dedicated to delivering essential services that support the present and shape a sustainable future for its thriving community.

An outstanding opportunity has arisen following internal promotion to join Council's Executive Leadership Team as General Manager, Community and Customer Services.

This is more than just a leadership role.

We are seeking an inspiring, forward thinking leader to take the reigns of a broad portfolio that includes Customer and Cultural Services, City Planning and Assessment, Environment and Regulation, and Communities.

It's your opportunity to:

  • Lead a department of over 375 staff with an annual budget exceeding $55 million.
  • Shape the strategic direction of services that touch every corner of our community—from the Redlands Coast mainland to our six beautiful islands.
  • Deliver game-changing projects that enhance liveability, build resilience, and grow community pride.
  • Partner with Councillors, state and federal stakeholders, traditional owners, and our passionate community groups to deliver bold outcomes.
  • Influence the cultural fabric of the city through libraries, creative arts, and customer service experiences that are truly community-first.

You'll join a dynamic Executive Leadership Team and work directly with the Chief Executive Officer, with the opportunity to act in the CEO role as required. You'll champion excellence, safety, innovation, and sustainability and be a key driver of our Corporate Plan.

  • What you bring:A proven record of executive leadership in a complex, multi-disciplinary organisation.
  • Deep experience in community service delivery, customer strategy, and digital transformation.
  • Strategic vision, commercial acumen, and operational precision.
  • Political savvy and a collaborative spirit with the ability to connect across sectors, cultures, and communities.
  • A commitment to excellence, equity, and public value.

To be fully effective you will need to be able to rapidly develop an understanding of the legislative frameworks underpinning Local Government and commercial business units.

This is a rare opportunity to help shape one of South East Queensland's most naturally stunning, diverse, and growing communities, right on Brisbane's doorstep.

Applications close 1st of June 2025.

You can learn more about the opportunity by visiting our dedicated microsite at www.ontalent.com.au/rccgm.

To express interest or for a confidential discussion, contact Chris Dougherty or Jay Baxter on 07 3305 5800

To learn more about Redland City Council, visit www.redland.qld.gov.au

Seniority level
  • Seniority levelDirector
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Customer Service
  • IndustriesGovernment Administration and Community Development and Urban Planning

Referrals increase your chances of interviewing at OnTalent by 2x

Get notified about new Community Manager jobs in Brisbane, Queensland, Australia.

Brisbane, Queensland, Australia 1 week ago

Brisbane City, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 month ago

Manager - Member Growth Marketing - Join & Stay Brisbane, Sydney or Melbourne

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 10 hours ago

Brisbane City, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 weeks ago

Senior Manager, Community & Supporter Engagement (Parental Leave Cover)

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 7 months ago

Marketing Manager - Queen's Wharf Precinct

Brisbane City, Queensland, Australia 2 weeks ago

Senior Creative Content Marketing Manager

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 day ago

Underwood, Queensland, Australia 4 weeks ago

Manager - Stakeholder & Community Relations

Brisbane City, Queensland, Australia A$180,000.00-A$230,000.00 3 weeks ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 20 hours ago

Brisbane, Queensland, Australia 6 days ago

Manager - Marketing Science Brisbane, Sydney or Melbourne

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia A$135,000.00-A$160,000.00 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia $100,000.00-$110,000.00 2 weeks ago

QMusic Senior Manager of Marketing and Communications

Brisbane, Queensland, Australia 4 hours ago

Brisbane, Queensland, Australia 4 weeks ago

Regional Manager - Youth, Family, Women & Children

Caboolture, Queensland, Australia 2 weeks ago

Manager, Marketing and Student Acquisition

St Lucia, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • General Manager, Community and Customer Services

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    General Manager, Community and Customer ServicesJoin to apply for the General Manager, Community and Customer Services role at OnTalentGeneral Manager, Community and Customer Services3 days ago Be among the first 25 applicantsJoin to apply for the General Manager, Community and Customer Services role at OnTalentAt Redland City Council, everything we do is...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Full time

    1 day ago Be among the first 25 applicantsBrief DescriptionThis Role is based at North Lakes CentralBrief DescriptionThis Role is based at North Lakes CentralTo deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Full time

    1 day ago Be among the first 25 applicants Brief DescriptionThis Role is based at North Lakes Central Brief DescriptionThis Role is based at North Lakes Central To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of...

  • Team Leader Customer Service

    1 week ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    **The role**As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    OverviewThis Role is based at North Lakes Central.To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes.The Customer Service Officer will collaborate with assessors, frontline motor claims...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    OverviewThis Role is based at North Lakes Central. To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. The Customer Service Officer will collaborate with assessors, frontline motor...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    OverviewThis Role is based at North Lakes Central. To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. The Customer Service Officer will collaborate with assessors, frontline motor...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Holdings Full time

    The Customer Service Officer will collaborate with assessors, frontline motor claims teams, and other stakeholders, including repairers, to ensure a seamless repair experience for our customers. This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and...

  • Customer Service Manager

    1 week ago

    Brisbane, Queensland, Australia Oceania Aviation Services Full time

    **KEY BENEFITS TO YOU**- ** Competitive Salary + Superannuation.**:- ** Accelerated upskilling and career progression developing exceptional transferable skills.**:- ** Rotational rostering to provide flexibility & work/life balance.**:- ** Reward & Recognition Scheme & Employee Assistance Program.**:- ** Employee Assistance Program providing support to our...

  • General Manager Customer Service Networks

    2 weeks ago

    Brisbane, Queensland, Australia At Full time

    Add expected salary to your profile for insightsLocation : Sydney, Melbourne, BrisbaneSalary Package: Attractive salary package including tools of trade and performance-based incentivesRole Highlights : Career-defining opportunity to join a reputable, global industrial distribution business.Report directly to the EGM, Industrial Solutions, with the ability...