Copilot Cloud Solution Architect

Overview

Copilot Cloud Solution Architect role at Microsoft in Canberra, Australian Capital Territory, Australia.

Responsibilities

• You will be a thought leader who acts as the voice of the customer that contributes to identifying and/or translating customer problems into industry solutions.
• Focus on customer experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance.
• You will contribute to the identification, escalation, and mitigation of blockers using appropriate tools.
• Deliver solutions in line with company methodologies with minimal guidance from more experienced peers.
• Identify new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers.
• Leverage market insights and demand signals.
• Contribute to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape.
• Identify gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.

Responsibilities – Business Impact

• Operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction. Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
• Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance. Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects with minimal guidance from more experienced peers to help meet business and information technology (IT) requirements and resolve identified constraints.
• Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale with minimal guidance from more experienced peers based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers. Contributes to the identification and evaluation of industry trends and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
• Delivers solutions in line with company methodologies with minimal guidance from more experienced peers, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals. Guides customers/partners towards a well-architected, AI-enabled, secure, resilient, cost- and performance-optimized solution with minimal guidance from more experienced peers to increase retention and expansion opportunities. Contributes to providing feedback to Unified Delivery Team on VBDs to refine and further develop content.

Customer Centricity

• Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success. Addresses customer/partner dissatisfaction with minimal guidance, and may contribute to the execution of strategies to improve customer experience, value realization, and acceleration of transformation.
• Contributes to identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explaining why and/or how they meet customer/partner outcomes and ROI goals (e.g., via proof of concept, MVP, rapid prototype) relative to competitive offerings. Helps the customer/partner adopt and use Microsoft product/platform strategy-aligned solutions with minimal guidance. Builds relationships with technical decision makers and business decision makers. Supports interactions with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements.
• Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams and Product Offerings teams. Contributes to identifying patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights. May present business cases to program managers to influence product roadmaps and bug fix prioritization. May own and drive initiatives as appropriate.

Partner Specialization

• Gains insight into solution area-specific market opportunities and initiates actions to address them with support from peers and leadership. Guides partners in developing offerings, practices, products, and solutions. Delivers technical enablement. Identifies and focuses on opportunities that align with revenue goals.
• Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals. Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support.

Technical Leadership

• Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas to drive up-skilling and/or accreditations. Demonstrates technical readiness and influences less experienced team members. May act as a mentor and lead readiness and upskilling activities.
• Contributes to virtual teams around technologies and customer/partner challenges, sharing ideas and strategic input. Participates in external events to elevate the Microsoft brand and shares learnings across internal teams. Identifies gaps through delivery and connects gaps and patterns across business and technology areas to drive changes and improvements to products, IP, and processes. May contribute to development of Microsoft's structured frameworks and methodologies.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

This position requires verification of Australian Citizenship due to citizenship based legal restrictions. Specifically, this position supports federal, state and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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