Microsoft Pre-Sales Specialist – Microsoft Cloud

Synnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment. We are currently seeking passionate, ambitious, and talented individuals to join our team. Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.

We are offering a fantastic opportunity for a highly motivated individual to join our team as a Microsoft Pre-Sales Specialist- Microsoft Cloud.

The position of Microsoft Pre-Sales Specialist at Synnex Australia within the Microsoft Cloud Solution Program is dedicated to supporting reseller partners by addressing presales inquiries specific to Microsoft Cloud, with a particular focus on the CSP program. The specialist is responsible for providing quotation and sales support, interpreting CSP program policies, assisting Partner Center operations, and navigating Microsoft Partner program.

• Respond to presales inquiries from customers and partners regarding Microsoft Cloud offerings.
• Provide accurate and timely pricing quotations aligned with CSP New Commerce policies.
• Support CSP program-related queries, including licensing, billing, and program benefits.
• Understand and evaluate channel partner needs and provide tailored product or service recommendations to drive optimal mutual business outcomes.
• Assist partners with Partner Center operations, including onboarding, troubleshooting, and navigation.
• Guide partners on Microsoft partner programs such as MAICPP and how to leverage them.
• Maintain up-to-date knowledge of Microsoft CSP policies, program changes, and operational procedures.
• Collaborate with internal teams to ensure smooth presales support and partner satisfaction.
• Document and escalate complex queries to appropriate internal or Microsoft teams.
• Track and report presales engagement metrics to business management.

• Strong understanding of Microsoft CSP program, including New Commerce Experience.
• Experience in customer-facing roles, preferably in presales or partner support.
• Familiarity with Partner Center operations and workflows.
• Ability to communicate clearly and professionally with partners and customers in both written and oral form.
• Demonstrated ability to manage multiple queries and prioritize effectively.
• Knowledge of Microsoft partner programs such as MAICPP.
• Experience in supporting channel partners in a distribution or vendor environment.
• Understanding of IT channel dynamics and partner ecosystems.
• Exposure to public cloud platforms and SaaS/IaaS offerings.
• Participation in technology communities or forums.

• We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career
• Free On site Parking available
• Option for novated leases
• Employee Assistance Program
• Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, team engagement events, fitness challenges, community fundraisers and fun-runs to name a few

Successful applicants must have full working rights in Australia to apply. To submit your application in strict confidence, click 'Apply for this job' now Please note only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at recruitment@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes

Melbourne, Victoria, Australia