Guest Service Officer

3 weeks ago

Canberra, ACT, Australia Hyatt Hotels Corporation Full time
Job Title: Guest Service Officer

We are looking for a passionate and customer-focused Guest Service Officer to join our amazing front office department, where you will be creating a welcoming experience for all our guests through helpful and exceptional service.

About the Role:

This role will be a mixed role of handling and responding to guest calls and enquiries in addition to greeting and assisting in their check-in and check-out. In this position, you will be proactively resolving service-related concerns and providing appropriate follow-up.

Key Responsibilities:
  • Ensure smooth and efficient operation of the Front Office on a day-to-day basis.
  • Handle internal and external phone calls, relaying messages with proficiency.
  • Operating and controlling the telephone switchboard.
  • Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas.
  • Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
  • Efficiently process guest arrivals and departures, through smooth check-in and check-out experiences.
Qualifications:
  • Good Computer Skills.
  • Ability to work under pressure.
  • Diploma/certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera is desirable.
  • Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If you are looking for a fulfilling career, please apply through www.hyatt.jobs.

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