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Technical Support Engineers
1 month ago
Talent Parramatta, New South Wales, Australia
Technical Support EngineersTalent Parramatta, New South Wales, Australia
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This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$65,000.00/yr - A$95,000.00/yr
Direct message the job poster from Talent
Technology, Transformation and Telecommunications specialistTechnical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible
About Us
Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You'll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.
Position Summary
As a Technical Support Engineer, you'll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.
Key Responsibilities
Service Desk Analyst (Level 1/2 Support):
- Deliver first-level IT support over the phone, onsite and via CRM.
- Troubleshoot issues across desktops, applications, connectivity, and peripherals.
- Perform user administration and basic training on in-house systems.
- Log, track, and escalate incidents and requests within SLA targets.
- Maintain asset registers and assist with the implementation of IT enhancements.
- Contribute to knowledge base documentation and process improvement initiatives.
End User Computing (EUC) Lead:
- Lead desktop and mobility support services across Service Stream.
- Ensure SLA performance for incidents, requests, and executive/VIP support.
- Drive compliance for patch management and security updates.
- Own and improve IT asset lifecycle management, including refresh and disposal.
- Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
- Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
- Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.
Skills & Experience
- Minimum 1+ year in Level 1/2 IT support.
- Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
- Solid understanding of Windows OS, desktop hardware, and mobility solutions.
- Experience in service leadership or team coordination.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent communication and stakeholder engagement skills.
Preferred:
- Microsoft certifications (M365, Intune, Windows 10/11).
- ITIL Certification.
- Agile Certification (desirable but not mandatory).
- Experience in vendor management and service performance monitoring.
- Previous exposure to incident and change management frameworks.
What You Bring
- A strong customer-first mindset with the ability to work under pressure.
- Must Have full Australian Work rights
- Must have driver's licence and own vehicle
- Natural leadership qualities and a collaborative approach.
- Passion for continuous improvement and innovation in IT services.
- High attention to detail and ability to manage competing priorities.
How to Apply
Apply now for a chat or send your resume to ryan.atack@talentinternational.com
Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible
About Us
Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You'll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.
Position Summary
As a Technical Support Engineer, you'll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.
Key Responsibilities
Service Desk Analyst (Level 1/2 Support):
- Deliver first-level IT support over the phone, onsite and via CRM.
- Troubleshoot issues across desktops, applications, connectivity, and peripherals.
- Perform user administration and basic training on in-house systems.
- Log, track, and escalate incidents and requests within SLA targets.
- Maintain asset registers and assist with the implementation of IT enhancements.
- Contribute to knowledge base documentation and process improvement initiatives.
End User Computing (EUC) Lead:
- Lead desktop and mobility support services across Service Stream.
- Ensure SLA performance for incidents, requests, and executive/VIP support.
- Drive compliance for patch management and security updates.
- Own and improve IT asset lifecycle management, including refresh and disposal.
- Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
- Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
- Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.
Skills & Experience
Essential:
- Minimum 1+ year in Level 1/2 IT support.
- Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
- Solid understanding of Windows OS, desktop hardware, and mobility solutions.
- Experience in service leadership or team coordination.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent communication and stakeholder engagement skills.
Preferred:
- Microsoft certifications (M365, Intune, Windows 10/11).
- ITIL Certification.
- Agile Certification (desirable but not mandatory).
- Experience in vendor management and service performance monitoring.
- Previous exposure to incident and change management frameworks.
What You Bring
- A strong customer-first mindset with the ability to work under pressure.
- Must Have full Australian Work rights
- Must have driver's licence and own vehicle
- Natural leadership qualities and a collaborative approach.
- Passion for continuous improvement and innovation in IT services.
- High attention to detail and ability to manage competing priorities.
How to Apply
Apply now for a chat or send your resume to ryan.atack@talentinternational.com
* Minimum 1-year previous experience in technical support level 1 / 2
* Demonstrated knowledge of Microsoft Operating systems and client applications;
* Knowledge of Desktop Devices, including PC's, Laptops, PDAs, and associated software;
* Experience with Outlook / Microsoft exchange / active directory is essential;
* Experience with installation/troubleshooting of software and hardware (desktop) faults;
* Strong analytical and problem-solving skills to be able to diagnose, resolve entry level technical and hardware issuesSeniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesTechnology, Information and Internet and Technology, Information and Media
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