Seller Experience Manager, Out of Country Sellers Latam

4 weeks ago

Sutherland Shire, Australia Amazon Full time
Seller Experience Manager, Out of Country Sellers Latam

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers' success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.

We are seeking an entrepreneurial, results-oriented Program Manager. In this role, you will lead Amazon's Global Selling into Latam Verification and Compliance Experience.

Key job responsibilities

As a Seller Experience Manager you will:

  1. Lead programs to improve Cross Border Seller Experience, define the list of high priority improvements to reach business goals;
  2. Monitor and execute projects on time and with high quality standards;
  3. Effectively communicate projects progress within the organization;
  4. Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually;
  5. Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;
  6. Work with tax providers to streamline tax compliance in Mexico;
  7. Work with BR and MX compliance offices to launch new compliance related products.
A day in the life

- Review recurring business metrics and propose improvements.
- Programs, process and products continuous improvement;
- Work with international product teams to identify Seller Experience improvements.
- Work with external partners to simplify tax compliance for international sellers in Mexico.

About the team

Joining the Global Selling into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role, you need to feel comfortable navigating on broad and diverse topics such as Taxes, Accounting, international trade, importations, marketing, operations, working with tech teams, and dealing with high level of uncertainty.

BASIC QUALIFICATIONS
  • Bachelor's degree
  • 5+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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