Manager, Service Capability and Solutions

1 week ago

Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full time
Overview

Manager, Service Capability and Solutions role at Department of Justice and Community Safety, Victoria. Join to apply for the Manager, Service Capability and Solutions role. Forensic Intervention Services (FIS) focuses on evidence-based screening, assessment and intervention services for individuals in custody and the community, including areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

What You'll Do
  • As the Manager, Service Capability and Solutions in the Service Development Branch, you will oversee the integrity of systems used to support clinical service delivery across the State and lead the implementation of quality assurance mechanisms to support system and data integrity.
  • Collaborate with internal stakeholders to lead improvements to system design and use.
  • Monitor performance measurement standards for clinical service delivery and drive performance improvements with internal stakeholders.
  • Lead the delivery of detailed data analysis projects to support a deeper understanding of clinical service delivery.
  • Provide high level authoritative advice to senior executives regarding system integrity and performance across the State.
  • Manage and mentor a team of staff.
  • Contribute to broader initiatives to support ongoing reform of service delivery across the State.
Technical Expertise
  • Extensive experience in managing, developing, and monitoring complex service delivery environments.
  • Experience in developing and implementing service and quality improvement initiatives.
  • Understanding of issues impacting service operations in IT applications related to service delivery.
  • Desirable experience using the Commissioner's Information Systems including CVIMS, EJustice and PIMS.
Qualifications

A relevant tertiary qualification or proven extensive experience in service and quality improvement programs within complex service environments is desirable.

What We Offer
  • Flexible work options
  • Mental health and wellbeing support
  • Annual leadership forums and conferences
  • Professional registration funding
  • Relocation allowances for eligible candidates
How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Additional checks may include VicRoads checks, driver's licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process or an alternative format to any application material, please contact the recruitment team listed on this ad.

Important Information

CHILD SAFE STATEMENT OF COMMITMENT: The Department is committed to the safety and wellbeing of children and young people. We seek to prevent harm and have zero tolerance for racism, child abuse and inequality. We aim to foster a culturally safe environment for all children and young people who interact with our services.

Expression of Interest

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. The Aboriginal Employment Team supports culturally appropriate attraction and recruitment. For more information email aboriginal.employment@justice.vic.gov.au.

Applications close 28 September 2025.


#J-18808-Ljbffr

  • Manager, Service Capability and Solutions

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full time

    OverviewManager, Service Capability and Solutions role at Department of Justice and Community Safety, Victoria. Join to apply for the Manager, Service Capability and Solutions role. Forensic Intervention Services (FIS) focuses on evidence-based screening, assessment and intervention services for individuals in custody and the community, including areas such...

  • Manager, Service Capability and Solutions

    2 weeks ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $138,631 - $185,518 per year

    Empower people and elevate your career - join Forensic Intervention Services.Enjoy world-class training and wellbeing support.Flexible home and on-site working arrangementsEarn $138,631 - $185,518 (VPS6) per year plus super.1 ongoing role availableFIS provides evidence-based screening, assessment and intervention services for individuals in custody and the...

  • Service Capability and Solutions Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeManager Full time $138,631 - $185,518

    Job DescriptionWe are seeking an experienced Service Capability and Solutions Manager to oversee the integrity of systems used to support clinical service delivery across the State. This is a critical role that requires strong leadership and management skills, as well as expertise in system design, data analysis, and performance measurement.Key...

  • Manager, Service Capability and Solutions

    1 week ago

    Melbourne, Victoria, Australia at Full time

    Manager, Service Capability and Solutions$138,631 – $185,518 per year plus superannuationEmpower people and elevate your career – join Forensic Intervention Services.Enjoy world-class training and wellbeing support.Flexible home and on-site working arrangementsEarn $138,631 – $185,518 (VPS6) per year plus super.FIS provides evidence-based screening,...

  • Manager, Service Capability and Solutions

    1 week ago

    Melbourne, Victoria, Australia at Full time

    Manager, Service Capability and Solutions$138,631 – $185,518 per year plus superannuationEmpower people and elevate your career – join Forensic Intervention Services.Enjoy world-class training and wellbeing support.Flexible home and on-site working arrangementsEarn $138,631 – $185,518 (VPS6) per year plus super.FIS provides evidence-based screening,...

  • Manager, Service Capability and Solutions

    1 week ago

    Melbourne, Victoria, Australia ClearCompany Full time

    OverviewEmpower people and elevate your career – join Forensic Intervention Services.Enjoy world-class training and wellbeing support.Flexible home and on-site working arrangementsEarn $138,631 – $185,518 (VPS6) per year plus super.1 ongoing role availableFIS provides evidence-based screening, assessment and intervention services for individuals in...

  • Manager, Service Capability and Solutions

    1 week ago

    Melbourne, Victoria, Australia ClearCompany Full time

    OverviewEmpower people and elevate your career – join Forensic Intervention Services.- Enjoy world-class training and wellbeing support.- Flexible home and on-site working arrangements- Earn $138,631 – $185,518 (VPS6) per year plus super.- 1 ongoing role availableFIS provides evidence-based screening, assessment and intervention services for individuals...

  • Manager, Service Capability and Solutions

    6 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    Overview Empower people and elevate your career – join Forensic Intervention Services.Enjoy world-class training and wellbeing support. Flexible home and on-site working arrangements Earn $138,631 – $185,518 (VPS6) per year plus super. 1 ongoing role available FIS provides evidence-based screening, assessment and intervention services...

  • Manager, Service Capability and Solutions

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Government Full time $138,631 - $185,518 per year

    OverviewWork Type: Ongoing - Full-timeSalary: $138,631 - $185,518Grade: VPS 6Occupation: Prison and corrective servicesLocation: Melbourne - CBD and Inner Metro suburbsReference: DJCS/CV0369At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things...

  • Service Manager

    6 days ago

    Melbourne, Victoria, Australia Alois Solutions Full time

    Role: Service Manager with Retail ExperienceWork location: Melbourne, VICRole type: ContractRole Summary:We are seeking a proactive and customer-focused Integrations Service Manager to oversee the end-to-end delivery of Integration services and solutions to a major retail client. As the Services Manager, you will act as the primary point of contact between...