Senior Director

Job Description

Senior Director - Sales and Business Development Leader – Risk, Identity and Dispute Solutions

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Risk & Identity Solutions team is responsible for leading the sales and delivery for all of Visa's risk and dispute solutions in Australia, New Zealand and Pacific Islands (AuNZPI) cluster, and is part of the Value Added Services (VAS) organisation. The team collaborates with regional and global stakeholders to develop and scale Visa's Risk, Identity and Dispute solutions, as well as partnering with local Account Executives to drive sales with local clients.

What does the Senior Director, Risk, Identity and Dispute Solutions do

Reporting to the AuNZPI Head of Value-Added Services and based in Australia, the Senior Director will be responsible for sales and commercialization of Visa's Risk, Identity and Dispute solutions and a key member of the local VAS leadership team. Risk, Identity and Dispute Solutions include a comprehensive set of Visa products and services that help Visa clients manage risk and fraud, as well as enterprise dispute solutions that help financial institutions and other organisations prevent or manage disputes. The role focuses on proactively engaging in this space to maintain Visa as a market leader. The senior director will work closely with other functions, including Visa's consulting and analytics team, and other sales teams to understand client pain-points and define the requirements necessary to deliver services. The position also involves crafting and executing a narrative that enhances Visa's market presence and drives growth in the Risk and Dispute VAS business across the AuNZPI cluster.

Responsibilities

• Develop, execute and maintain a pipeline and negotiate long-term commercial outcomes for Visa.
• Provide leadership and guidance for a team of sales and solutioning professionals.
• Lead the commercialization and go-to-market execution for new solutions with regional and global stakeholders.
• Advocate and educate stakeholders about Risk, Identity and Dispute solutions within the local cluster.
• Contribute to the product strategy and roadmap for Risk, Identity and Dispute services, considering market dynamics, issuer and fintech ecosystem, payment methods, local regulations, and opportunities for growth.
• Drive revenue growth through short-term opportunities and long-term strategic bets.
• Develop and maintain retention strategies across all services to minimize attrition.
• Link Risk, Identity and Dispute solutions with other Visa solution domains and client segments to maximize value delivery.
• Represent the local cluster in regional and global forums and initiatives to ensure local needs are considered.

Qualifications

While candidates with payments experience are preferred, candidates from other technology-based or transactional businesses would also be considered. To be successful you will need:

• Ability to build a pipeline of opportunities and close deals to achieve sales targets.
• Strong commercial mindset with ability to extend value beyond traditional use cases.
• 15+ years of relevant work experience in commercial sales or client engagement with financial institutions and payments.
• High energy, motivated team player, able to work across functions and teams.
• Curiosity to learn about new products and systems and the ability to explain benefits to clients and stakeholders.
• Prior knowledge of Risk or Fraud Solutions from Visa or other providers is preferred but not mandatory.
• Experience managing large, cross-functional, matrixed, and cross-regional environments; comfort with C-suite and junior colleagues.
• Strong analytical and problem-solving skills with demonstrated rigor.
• Excellent written and oral communication skills and the ability to influence across regional and functional lines.
• Bachelor's degree or equivalent practical experience in a related technical field.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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