Technical Support Engineer

2 weeks ago

Brisbane, Queensland, Australia AlphaESS Australia Full time

Direct message the job poster from AlphaESS Australia

Note* This position is open across our offices in Sydney, Melbourne, Queensland, Perth, and South Australia, and applications from all these locations are welcome

Overview

About Company: Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

Responsibilities
  • Remote Support: Provide technical assistance to customers via phone and email. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.
  • Willingness to occasionally travel onsite to customer locations for tasks such as software upgrades, network configuration, and system support
  • Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions.
  • Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, and communicate this information to the quality and internal product teams to drive product enhancements.
  • Responsible for managing and writing company post-sales documentation.
  • Establish effective communication with customers, understand their needs, and provide appropriate quality and service. Offer training to customers on energy storage systems to enhance their understanding and usage of the systems.
Qualifications
  • Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or a related field
  • Prior experience in the energy storage industry is preferred, especially in solar inverter experience. Outstanding recent graduates will also be considered
  • Analytical Skills and Troubleshooting skills
  • Customer Support and Customer Service skills
  • Excellent written and verbal communication skills, Fluent spoken English
  • Team player with the ability to collaborate with other departments to resolve complex technical issues
  • Must be a fast learner, who picks up new things and tools quickly, and willing to learn
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Engineering and Analyst
  • Industries: Services for Renewable Energy, Engineering Services, and Renewable Energy Semiconductor Manufacturing

#J-18808-Ljbffr

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / Copilot Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft Technical Support Engineer - Office / Copilot1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft With more than 45,000 employees and partners...

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that...

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows Performance role at Microsoft. Within the Customer Experience and Success (CE&S) organization, the Customer Service & Support (CSS) team builds trust by delivering a seamless support experience powered by Microsoft's AI technology. As a Senior Technical Support Engineer, you will own, troubleshoot and solve...

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services. CE&S ensures cross-company alignment and execution to exceed customer expectations in every...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer (Messaging Protection-MDO) at Microsoft. Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft. This role is part of the Customer Experience and Success (CE&S) organization, which aims to empower customers to accelerate business value through differentiated customer experiences...

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - SharePoint / Copilot — MicrosoftWithin the Customer Service & Support (CSS) organization, we deliver a seamless support experience powered by Microsoft AI technology to help customers resolve issues quickly and securely and to enable more from their Microsoft investments. This role is part of the Senior Technical...

  • Sr. Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Sr.Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft Sr.Technical Support Engineer (Messaging Protection-MDO)6 days ago Be among the first 25 applicants Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft With more...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer (SCIM Compliance) – OverviewJoin to apply for the Technical Support Engineer (SCIM Compliance) role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia AlphaESS Australia Full time

    Direct message the job poster from AlphaESS AustraliaNote* This position is open across our offices in Sydney, Melbourne, Queensland, Perth, and South Australia, and applications from all these locations are welcomeOverviewAbout Company: Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows Commercial Devices and Deployment role at Microsoft. This position is part of the Customer Experience and Success (CE&S) organization, within the Customer Service & Support (CSS) team, focused on delivering high-quality support and enabling customer success through Microsoft technologies.This role is flexible in...