Learning & Development Technical Writer

VALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 8,000 organizations around the world including some of the world's most elite sporting teams, universities and Defense departments. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD technologies.

Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with 5 offices across four continents.

Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.

About the opportunity

We are looking for a skilled Technical Writer to join our small, collaborative team and help transform complex technical information into simple, comprehensive content for our clients. You'll work closely with our product and client success teams to deliver high-quality, engaging content across a range of formats and platforms.

What you will do

• Use your expertise to translate complex technical concepts into plain English for a range of audiences.
• Create content that is informative, accurate, accessible, and contextually relevant while adhering to style guides.
• Collaborate with Product Owners and client-facing staff to identify documentation needs and deliver high-quality content for new features and existing products.
• Develop subject matter expertise in VALD systems to anticipate client needs, working both independently and as a team to create client-facing learning content.
• Maintain and continuously improve an external Knowledge Base, ensuring content remains accurate, up to date, and relevant for both internal staff and external clients. This includes creating and updating:
  • How-to articles
  • Troubleshooting guides
  • Release notes
  • PDF user manuals
• Create visual aids to complement your written content, including basic diagrams, infographics and GIFs.
• Help maintain LMS video modules by using your knowledge of upcoming releases to flag updates or new content opportunities.
• Manage multiple projects and deadlines simultaneously.

Is this you?

• 3+ years of experience as a Technical Writer or in a related role.
• A strong understanding of how to craft content suited to different technical and non-technical audiences.
• Familiarity with using content management systems (CMS) or other knowledge base tools (Experience with Zendesk is desirable).
• Experience working across multiple projects and balancing shifting priorities.
• High level of attention to detail and commitment to quality control.
• Strong organizational and time management skills.
• Experience using visual design tools such as Adobe Illustrator, Figma, or Canva is highly desirable.

It's not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don't meet 100% of the criteria, while men usually apply after completing about 60%.

If you meet just some of the requirements but not all, we encourage you to submit your application

We strongly encourage you to apply if you're at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual and how well we think they will work in the VALD team.

Why VALD?

Besides the opportunity to work in a company that is redefining allied healthcare, we offer:

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.

Diversity & Inclusion Commitment

VALD's best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.