Transportation Operations Manager, Transportation Services
1 week ago
Job ID: 2907829 | Amazon Commercial Services Pty Ltd
Here at Amazon we're seeking a results-driven Transportation Operations Manager who will work across the organization to determine the needs, goals, and execution plans to create a world-class Amazon Transportation Operations network in Australia. This leader will be a self-starter, comfortable with ambiguity, able to think strategically (while paying careful attention to detail), and enjoy working in an ever-growing, progressive and data-intensive operations environment.
This is an exciting opportunity to join a high-powered dynamic team shaping the transportation operations in our buildings to improve and enhance the Amazon transportation network.
An ideal candidate has a background in transportation operations and has excellent program management skills. You'll have the ability to lead and mentor people; analyze data and make sound recommendations in an often-ambiguous environment. One of the main responsibilities in this role is to standardize and improve processes; while analyzing and eliminating root causes of defects within the current systems; provide inputs for new building designs and new building launches. This job will require exceptional communication skills and the ability to influence change at a local (facility) and global level.
Key Job Responsibilities:
- Own the transportation operations management (TOM) field operations and projects for multiple regions within Australia.
- Own the overall safety, quality, performance, and customer experience for yard management activities across all the sites in Australia.
- Lead a team of TOM Area Managers across different regions, including regular coaching and development sessions and directing the team as needed during the work day.
- Launch the TOM function to cover new site launches in Australia by collaborating with launch teams, cross-function teams to set up TOM.
- Set and clarify requirements and expectations with the functional leaders with on-site Operations, support functions, and regional leaders.
- Install a performance culture, instill ownership and create a high-performing team.
- Collaborate with Senior Ops and TOM leadership team to manage quality and Customer Experience metrics, including the root cause analysis of problem areas and reporting to ATS country manager.
- Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans.
- Take proactive steps to ensure that best practices are shared across all sites, departments, shifts, and among the network.
- Work closely with the sites support functions (HR, Recruiting, L&D, Finance, Facilities, Safety, IT, and Site leadership) to build and secure support and resources for projects and initiatives in their sites.
- Drive and roll out the tech initiatives for step changes in yard performances.
- Provide inputs on long-term strategic new building design/launches to support growth of the Amazon Transportation network.
- Partner with finance, recruiting, operations, and HR for daily/weekly planning, peak planning, and long-term labor planning.
- Readiness for travel primarily within Australia.
- Work in partnership with ATS Senior leadership to identify operational scale, global parity and growth opportunities and develop business plans for the Amazon Emerging Markets.
- 5+ years of program or project management experience.
- 5+ years of team management experience.
- Experience working cross-functionally with tech and non-tech teams.
- Significant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation or manufacturing industry.
- Strong leadership skills with employee and performance management experience; including data analytics and data-driven decision-making skills.
- Experience with performance metrics and process improvement and lean techniques.
- High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations.
- Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion.
- Strong verbal and written communication skills - ability to communicate effectively with senior management, tech teams, and international stakeholders.
- Experience defining program requirements and using data and metrics to determine improvements.
- Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience managing, analyzing and communicating project results to senior leadership.
- Experience in Six Sigma/ Lean analytical techniques.
- Experience in supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
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