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Community Transport Coordinator

2 weeks ago

Sydney, New South Wales, Australia LiveBetter Community Services Full time

About the Role

The Transport Program Manager will lead our Transport Services Team in providing safe, reliable, and efficient transportation services to our customers. This role requires strong leadership skills, with the ability to work closely with Multi-Site Coordinators and Transport Liaison Officers to ensure high-quality service and compliance with regulations.

Key Responsibilities:

  • Strategic Planning: Develop and implement strategic plans to improve service delivery, efficiency, and effectiveness.
  • Operational Management: Oversee the day-to-day operations of our Transport Services, ensuring safety, quality, and reliability.
  • Financial Management: Collaborate with the Finance team to manage financial expenditure, monitor budgets, and meet service delivery and staffing targets.
  • Regulatory Compliance: Ensure compliance with regulatory requirements, such as TfNSW KPI's and LiveBetter objectives.
  • Team Leadership: Provide ongoing training, supervision, and performance management of staff to meet KPIs and targets.
  • Customer Focus: Foster positive relationships with internal and external stakeholders, manage complaints, maintain transport data, and promote professional development activities.

We Offer:

  • Leadership Opportunities: A chance to lead our Transport Services Team and make a meaningful impact on our customers' lives.
  • Professional Development: Ongoing training, supervision, and performance management to help you grow in your career.
  • Collaborative Environment: Work with a talented team of professionals who share your passion for delivering exceptional service.