ICT Support Analyst

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Border Express currently has an opportunity available for an ICT Support Analyst to join the Border Express IT Service Desk at our Albury (NSW) branch.

Duties:

You will be the "face of IT" focused on providing the highest level of customer service. Your curiosity and fascination with technology plus a desire to help people get their work done will be at the forefront of your daily work ethic. You build positive customer relationships backed by clear technical advice and timely solutions.

This role provides efficient, effective delivery of IT Support Services, ensuring all service requests and incidents are resolved, delivered, or managed in accordance with agreed service levels that minimise the impact to Border Express operations.

You're the person friends and family call you when they tech support.

You're passionate about tech support and customer service.

You enjoy solving problems and have well developed critical thinking skills.

You can communicate technical concepts in layman's terms.

You have a sense of urgency, looking for what's next with the ability to keep calm and carry on.

Skills and Experience:

Tertiary qualifications in Information Technology, Information Systems, Computer Science, Engineering, or related field and/or the ability to demonstrate a passion and genuine interest in learning Information Technology is essential.

Relevant and practical experience as an IT Service Desk operator or in an IT support environment or a similar role is an advantage.

Excellent communication, documentation, and customer service skills with a strong attention to detail.

Excellent analytical and problem-solving skills with a demonstrated ability to work as part of a team in a fast-paced, evolving environment.

Broad technical understanding of hardware, software, applications, networks, and communications technologies with the ability to give instructions to a non-technical audience.

Join a team that delivers excellence every time

At Border Express, we've been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we're raising the bar higher than ever before.

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.

We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.

At Border Express, we're not just moving freight - we're moving boundaries. Join us.

Border Express is proud to be a division of Freight Management Holdings (FMH).

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Do you have experience using EDI software? How many years' experience do you have in an application support function? What's your expected annual base salary? How many years experience do you have on an IT Support desk?

For more than 30 years, we have committed to deliver only the best service and the best results.

And now as we move into a new age of growth, we have set the bar as high as it will go.

We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier, we are committed to deliver 100%.

When you think about it there is a big difference.

Anything less than a 100% successful delivery is not acceptable to us and shouldn't be to you either.

It seems to us that many in our industry believe that if they get it right most of the time or even nearly all the time, they've done a good job.

Not us. Not ever. Our commitment to deliver 100% on time, in full and intact is real.

There is no compromise.

Near enough is very definitely not good enough at Border Express.

It's not good enough for us and it shouldn't be good enough for you either.

Source: This is an extract from the company's own website.

For more than 30 years, we have committed to deliver only the best service and the best results.

And now as we move into a new age of growth, we have set the bar as high as it will go.

We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier, we are committed to deliver 100%.

When you think about it there is a big difference.

Anything less than a 100% successful delivery is not acceptable to us and shouldn't be to you either.

It seems to us that many in our industry believe that if they get it right most of the time or even nearly all the time, they've done a good job.

Not us. Not ever. Our commitment to deliver 100% on time, in full and intact is real.

There is no compromise.

Near enough is very definitely not good enough at Border Express.

It's not good enough for us and it shouldn't be good enough for you either.

Source: This is an extract from the company's own website.

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