Information Technology Support Engineer

2 weeks ago

Adelaide, South Australia Searchability® Full time

A company who works in delivering cutting-edge solutions in cloud computing, cybersecurity, and comprehensive support services tailored for SME's.

Base pay range

A$70,000.00/yr - A$80,000.00/yr

  • $70,000 - $80,000 salary + Super
  • Candidates must have full right to work in Australia
WHO ARE WE?

A Managed Service who specialises in delivering comprehensive cloud solutions, cybersecurity expertise, and dedicated support tailored for public sector clients. With a focus on 24/7 support, proactive monitoring, and compliance management, they ensure seamless operations while safeguarding sensitive data. Their customized approach, coupled with a commitment to excellence, empowers public sector organizations to leverage technology effectively, mitigate risks, and achieve their strategic goals with confidence.

WHAT WILL YOU BE DOING?

Our team starts each day solving problems in cloud computing, cybersecurity, and client support. They use their troubleshooting skills to diagnose and fix issues for our public sector clients. Acting as the first point of escalation from frontline support, they quickly address technical challenges and offer clear guidance. Alongside this, they handle system maintenance tasks like updates and patches, while keeping detailed records of their fixes to build our knowledge base. For more complex incidents, they step in with their expertise to resolve them efficiently. Throughout, they stay in direct contact with clients, providing clear updates and support to build trust and keep things running smoothly.

YOU NEED TO HAVE...
  • Proficiency in M365 tools (Teams, SharePoint Online, Exchange Online)
  • Demonstrate network support skills (DNS, DHCP, switches, routers, VPNs)
  • Excel in troubleshooting software and hardware issues
  • Be Able to provide responsive and customer-oriented IT support
  • The ability to manage multiple tasks, prioritize workloads, and exhibit strong time management
IT'S NICE TO HAVE...
  • Experience working within an MSP
  • ITIL Certification

Please either apply by clicking online or emailing me directly to Megan.wells@searchability.com.au or for further information please call me on 0480 509 259. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave me a message. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills

Windows Server, Office 365, Networking, Active Directory

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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