
Senior Systems Administrator
4 weeks ago
As the Senior Systems Administrator you will be a senior technical resource as part of a team responsible for coordinating and providing operational third tier IT infrastructure maintenance and support for the Department of Justice.
Your Key Responsibilities
- Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
- Undertake change management activities associated with infrastructure provisioning.
- Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure. (SFIA: ITOP 4).
- Research problems and resolve issues to ensure reliable and available services.
- Provide third level support and maintenance of the Departmental IT infrastructure.
- Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
- Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
- Participate in the development, design, implementation and evaluation of whole of Government IT related initiatives.
- Provide and maintain timely, client focused network, problem and service management for IT services and facilities.
- Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.
Job Ad Reference: QLD/656543/25
Closing Date:Tuesday, 9 September 2025
Occupational group IT & Telecommunications
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