Senior Systems Administrator

4 days ago

Brisbane, Queensland, Australia Queensland Government Full time

As the Senior Systems Administrator you will be a senior technical resource as part of a team responsible for coordinating and providing operational third tier IT infrastructure maintenance and support for the Department of Justice.

Your Key Responsibilities

  • Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
  • Undertake change management activities associated with infrastructure provisioning.
  • Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure. (SFIA: ITOP 4).
  • Research problems and resolve issues to ensure reliable and available services.
  • Provide third level support and maintenance of the Departmental IT infrastructure.
  • Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
  • Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
  • Participate in the development, design, implementation and evaluation of whole of Government IT related initiatives.
  • Provide and maintain timely, client focused network, problem and service management for IT services and facilities.
  • Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.

Applications to remain current for 12 months.

Job Ad Reference: QLD/656543/25

Closing Date:Tuesday, 9 September 2025

Occupational group IT & Telecommunications
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