Voice of Customer Manager

4 weeks ago

Sydney, New South Wales, Australia Mirvac Full time
Overview

More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking.

Mirvac has created some of Australia's most iconic places, from thriving residential communities, to landmark offices and mixed-use precincts. At the heart of every project: a deep commitment to our customers, and an ambition to reimagine urban life.

Join us as we work towards building the imagine nation.

Our opportunity

As Voice of Customer Manager, you will be responsible for the creation of a best-practice Voice of Customer program and elevating customer centricity.

Your responsibilities will include:

  • Bring a deep understanding of Voice of Customer best practice, trends and innovation
  • Lead the evolution of our enterprise Voice of Customer (listening) program, including looking at new channels / sources of feedback and increasing richness of data across all our Asset classes.
  • Work with the Customer & Insights analyst to implement the new enterprise listening platform across Mirvac (including requirements gathering, change management, training, ongoing management)
  • Support the preparation of VOC Insights reporting and present compelling data-driven insights and recommendations to teams across all levels (including leadership) to secure buy-in for customer initiatives
  • Develop strong relationships with cross-functional stakeholders to influence key decisions that impact the customer experience
Your point of difference
  • A minimum of 8 years' experience leading customer, project and program delivery
  • A minimum of 5 years customer centred design experience
  • Deep B2C and B2B research experience (qualitative & quantitative)
  • Demonstrated transformation and innovation experience
  • Demonstrated experience of project delivery that has involved collaboration with technology teams, matrix structures and a variety of stakeholders
Life at Mirvac
  • 93% of our employees said that 'they were proud to work for Mirvac'
  • Leadership and Professional Development Programs including Mirvac Masters
  • Diverse workforce with over 25 ethnicities and 33 languages spoken
  • Rewarded with $1000 Mirvac Securities annually

All of these attributes are preferred; if you think you may be the right fit for the role please still apply.


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