Service Co-ordinator

3 weeks ago

Sydney, New South Wales, Australia Healthdirect Australia Full time
Overview

Join to apply for the Service Co-ordinator - Health Services role at Healthdirect Australia.

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

The Opportunity

Are you passionate about improving healthcare services and ensuring operational excellence? We're looking for two Service Coordinators to play a pivotal role in supporting the day-to-day operations of vital services including the Healthdirect helpline and After Hours GP, Medicare Mental Health, and future service innovations.

As a Service Coordinator, you'll work closely with Service Managers and stakeholders to ensure services are delivered efficiently, meet contractual obligations, and continually improve.

Key Responsibilities
  • Day-to-day operations – Monitor provider performance, support service delivery, and ensure contractual requirements are met.
  • Data & reporting – Analyse service performance, coordinate reporting, and ensure accuracy, timeliness, and quality of information.
  • Quality improvement & risk management – Actively contribute to continuous improvement, manage risks, and embed customer feedback into service design.
  • Stakeholder engagement – Build and maintain effective relationships with internal teams, service providers, and funders.
  • Governance & compliance – Ensure documentation, records, and reporting align with Healthdirect's governance framework.
  • On-call support – Participate in a rotating overnight and weekend roster.
You can contribute through your:
  • Minimum 2 years' experience in an operational role within a contact centre or healthcare environment.
  • Strong experience with data analysis and the ability to derive insights that drive performance improvements.
  • Demonstrated success in leading change and quality improvement initiatives.
  • Agile, adaptable, and able to work to tight timeframes when required.
Why work with us

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our Benefits Include
  • Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
  • 14 weeks company Paid Parental Leave for both parents;
  • Multi-dimensional wellbeing program that is run by our people for our people;
  • Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Health Care Provider
Industries
  • Hospitals and Health Care
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