Customer Data Analyst

2 weeks ago

Melbourne, Victoria, Australia Munro Footwear Group Full time
Overview

Customer Data Analyst at Munro Footwear Group (MFG). This is a 12-month Parental Leave contract role focused on turning raw data into meaningful insights to better understand and engage with customers and drive smarter business decisions.

Responsibilities
  • Analyzing and interpreting customer data to uncover trends, behaviours, and opportunities that inform business strategies
  • Building and maintaining dashboards, tracking KPIs, and delivering both BAU and ad-hoc analytics with actionable recommendations
  • Creating, populating, and distributing CRM reports to relevant stakeholders
  • Developing and deploying customer segments across CDP and Emarsys, enabling targeted activation across Meta, Google, Criteo, and other external channels
  • Maintaining CRM data integrity, ensuring compliance with Australian data and marketing standards
  • Configuring, managing, and supporting customer platforms such as CDP, Yotpo, Emarsys, and Experian
  • Troubleshooting and translating business needs into technical solutions
  • Collaborating with developers/engineers to drive process improvements
About You
  • 3+ years' experience in CRM or customer data analytics roles
  • Proven track record in customer analytics within a retail or consumer-focused environment – multi-brand experience beneficial
  • Strong analytical skills with experience in data mining and using reporting/visualisation tools
  • Expertise in interpreting customer data and turning it into actionable insights that drive business outcomes
  • Hands-on experience with customer tech stacks – CDP and ESP experience is beneficial
  • Experience building customer segments for multi-channel activation (email, digital, paid media, CRM)
  • Strong problem-solving skills with the ability to troubleshoot technical issues and collaborate effectively with engineers
About Us

With more than 200 stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear. We own and operate brands including Bobux, The Trybe, Midas, Mollini, Mathers, Williams, diana ferrari, and Styletread, Australia's largest online footwear retailer. As a family-owned company, we value our team, our customers, and our suppliers, and celebrate a collaborative culture.

What We Offer
  • Generous employee discount for you and your immediate family
  • An extra 4 days a year of Life Leave
  • Flexible paid Parental Leave
  • Career growth and development opportunities
  • Access to professional and confidential support via our Employee Assistance Program (EAP)

Please note: This role requires you to work onsite in our Abbotsford Support Office four days per week.

Are you looking for a role where you can bring data to life and shape how we connect with our customers? Apply now and make an impact as our next Customer Data Analyst.


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