Data Analyst

3 days ago

Melbourne, Victoria, Australia Australia Post Full time

**Help us deliver like never before**

We're looking for a **Data Analyst** to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

**What you'll deliver with us**

The Marketing Services team is responsible for providing reporting, analytics, and insights into the performance of our digital channel, supporting the strategic decision making and roadmap development of our digital assets.

Working with stakeholders both within Marketing Services and across the business, the **Data Analyst** sits within the Customer Data & Insights team. This is a mid-level role working within a team of data specialists and reports to the Senior Manager, Customer Data & Insights.

As a Data Analyst, you will work closely with our digital asset product teams to support data requests across our website, app, and business and consumer authenticated portals. You will be able to respond quickly and effectively to data requests briefs as they're submitted through our Jira ticketing process.

**You'll also**
- Support our digital asset product teams with by providing the data they need from GCP with high accuracy and attention to detail.
- Develop collaborative stakeholder relationships with digital asset product teams to better understand their objectives over time.
- Respond to incoming data requests and respond with the required data in an Excel and/or Tableau format, as relevant.

**You'll need**
- Demonstrated ability to work in a team environment but also able to work autonomously through our sprint planning and Jira ticket process.
- SQL experience.
- Ability to work within tight deadlines and appropriate targets/KPIs.
- Proven track record in stakeholder management.
- Effective at adapting communication style and content to the audience.

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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