Customer Service Officer-Wollongong

3 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

Job Description

About the role: ARC (The Australian Reinforcing Company) is currently seeking a Customer Service Officer to join our team at the Wollongong branch. You will work closely with sales and operations to deliver an outstanding customer experience.

Responsibilities

  1. Providing outstanding customer service over the phone, email, and at the front counter
  2. Troubleshooting customer sales queries and answering questions
  3. Upselling and providing quotes to customers
  4. Sales data entry, invoicing, administration, and purchasing

We seek someone who is customer service focused, attentive to detail, and thrives in a fast-paced environment.

You Will Also Have

  • Experience in a similar customer service role
  • Ability to build relationships with diverse clients
  • Excellent communication skills
  • A proactive attitude and eagerness to learn
  • Team player and multitasking skills

Key Benefits

  • Generous parental leave: 20 weeks paid primary carer leave and 3 weeks paid partner leave
  • Access to long service leave after 5 years
  • Employee benefits program with discounts on various products and services
  • Corporate rates for private health insurance

About Us

The Australian Reinforcing Company (ARC) has been a trusted steel reinforcing supplier for over 100 years. As part of InfraBuild, Australia's leading steel business, ARC offers localised service across the country and aims to be carbon neutral by 2030.

Why Work Here?

  • Contribute to a sustainable future and build a legacy
  • Supportive work environment that values diversity and innovation
  • Opportunities for personal and professional growth

We promote an inclusive workplace and encourage candidates from all backgrounds to apply. Unsolicited resumes will not be accepted, and we are committed to responding to every applicant.

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