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Field Service Supervisor
4 weeks ago
Sandvik Mining and Rock Solutions is seeking a skilled Field Service Supervisor to manage people and processes, ensuring profitable field service results while delivering exceptional customer service.
The RoleThis permanent, full-time position oversees all technicians involved in field service, liaising with internal and external stakeholders, and managing warranty claim processing.
Key Responsibilities- Plan labor and resources effectively.
- Supervise and direct team members.
- Coordinate daily activities of field service technicians.
- Process warranty claims.
- Develop and train personnel.
- Communicate clearly and collaborate across business lines to provide consistent service.
- Conduct customer liaison and site visits.
- Supervisory experience in a mechanical workshop environment.
- Trade qualifications in a mechanical discipline (minimum 5 years post-trade experience).
- Certificate IV or Diploma in Business (Front Line Management) is advantageous.
- Strong EHS culture with a drive to meet company targets.
- Excellent communication skills and a positive attitude.
- Ability to pass medical, reference, police, and drug tests.
- Flexible work arrangements including work from home options.
- Employee Benefits Program with salary sacrifice options.
- Superannuation contribution of 13%.
- Performance Bonus scheme.
- Length of Service Recognition program.
- Paid parental leave and development opportunities.
