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Field Service Operations Manager

2 weeks ago

Perth, Western Australia beBee Careers Full time

The role of Field Service Supervisor is to oversee the management of people and processes to achieve a competitive, profitable field service result.

This position involves managing the activities of technicians involved in field service, liaising with various stakeholders, and overseeing warranty claim processing.

Key Responsibilities
  • Undertake planning requirements to ensure effective utilization of labor and resources.
  • Provide supervision and direction to team members.
  • Coordinate field service technicians on a day-to-day basis.
  • Process and respond to warranty claims.
  • Develop and train field service personnel.
  • Communicate clearly and work with all business lines to provide consistent service and support to customers.
  • Conduct customer liaison and site visits.