Kiosk/Service Assistant

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs.Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people.We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Key Venues

Our Key Venues section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are teamwork, customer focus, innovation, and commitment to safety.

About the opportunity

We are looking for motivated and experienced individuals to join the Key Venues team as Casual Kiosk/Service Assistants for our Aquatic and Leisure Centres at:

• Blacktown Aquatic Centre
• Riverstone Swimming Centre (seasonal).

Position purpose:

As a Kiosk/Service Assistant, you will display a positive attitude and the ability to communicate information about our facilities, services and programs to our customers. An ideal candidate will need to present and maintain a clean, enjoyable and safe working environment. Previous experience in customer service, cash handling and/or the retail food industry would be beneficial.

The role includes:

• Opportunity to work in both areas of kiosk and reception
• Providing exceptional service within the aquatic and leisure environment
• Variable hours pending centre operational requirements and availability.

If you have a can-do personality and a passion to deliver exceptional customer service then this is the role for you

Qualifications and experience

• Experience handling monies
• Current Working with Children Check.
• Current class C driver's licence
• Computer knowledge/experience
• Current CPR Certificate
• Current First Aid Certificate
• Ability to work within a team environment
• Availability to work flexible working hours.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.

• Entry level for this position starts at $28.7521 per hour plus 25% casual loading
• Trainee rates apply for applicants under 19 years of age
• Penalty rates apply for weekend shifts
• Casual working hours
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Click here to view or download the position description.

Apply now using our fast and easy-to-use online application process:

• Have your resume and any other relevant documentation ready to attach.
• Have a personal email address ready to use and complete your application without 'logging out' of the system.
• Review the questions and decide on your responses before commencing your application.
  
  Best of luck.

Closing date: Friday 25 July 2025, 11.59 pm

Contact officer: Kirsty Kearon on 8822 6021

Internal ref: Casual

Personal Details * Required field

• Title *
• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

  Questions

Please select your preferred venue. *

• Blacktown Aquatic Centre
• Riverstone Swimming Centre

Would you like to be considered for more than 1 venue? *

• Yes
• No
• Based on your response for question 2, if you would like to be considered for more than one venue please indicate which venue/s. *

Are you available during the hours of 4.30am- 9.30pm, Monday-Sunday? *

• Yes
• No

Do you have a current Working with Children Check? Please attach a copy of your working with children check to the application. *

• Yes
• No
• Please outline your customer service experience. *
• Please outline your experience relating to the retail food industry or in a similar role. *
• Please provide details of your experience working in a team environment. *
• Please outline your experience relating to cash handling. *

Do you hold a current class "C" drivers licence?

• Yes
• No

Which of the following best describes your eligibility to work in Australia? *

• Australian or New Zealand Resident
• Temporary Resident with permission to work in Australia (Visa)
• Working Holiday Visa
• Other
• If other, please explain further here:

Do you currently or have previously worked for Blacktown City Council? *

• I have never worked for Council

Where did you see this position advertised?

• Blacktown City Council website
• SEEK
• Careers at Council
• Linkedin
• LGAssist
• Sports People.com
• Other

Are you a current trainee or apprentice with Blacktown City Council? *

• Yes
• No

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Have you ever been a serving full-time member of the Australian Defence Force, or a reservist? *

• Yes
• No

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Do you identify as Aboriginal or Torres Strait Islander?

• Yes
• No
• EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Are you Male, Female or Other?

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Is English the primary language spoken at home?

• Yes
• No
• EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Do you have a disability?
• Do you require any assistance or support to assist you in this recruitment process? Please include details of any employment support provider you may be using.

DeclarationI certify that the above information is accurate and I understand that if I have provided false or misleading information it may result in a decision not to employ me, or, if already employed, may lead to a review of your contract of employment. *

• I understand the above

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