Junior Print Technician

3 weeks ago

Cairns, Queensland, Australia efex Full time
Overview

Join our Cairns office as a Junior Print Technician. In this full-time role, you will take responsibility for providing excellent customer service by delivering high-quality repairs, installations, and general print and software-related support. If you are passionate about delivering a high level of service and possess a keen eye for quality print solutions, this opportunity is for you.

The Key Areas Of Focus
  • Customer Support – you will build positive relationships with customers by providing excellent customer service, clear communication, and quality outcomes within SLA
  • Adherence to service delivery processes & stock management – you will utilise systems for effective outcomes on all jobs while maintaining desired productivity and stock management
About You
  • Previous experience as a Print Technician or in a similar technical support role.
  • Previous experience in IT will be highly regarded.
  • Proficiency in diagnosing and repairing printing equipment, including various printer models and accessories.
  • Sound knowledge of print software and the ability to troubleshoot software-related issues.
  • Strong customer service skills with a customer-focused approach and the ability to maintain professionalism even in challenging situations.
  • Excellent communication skills to explain technical concepts to non-technical users clearly.
  • Detail-oriented with a commitment to delivering high-quality print solutions.
  • Ability to work independently and as part of a team, ensuring smooth workflow and efficient support delivery.
  • A proactive and problem-solving attitude, always seeking ways to improve processes and exceed customer expectations.
  • Possession of a current and valid driver's license.
  • Possession of a Blue Card or the ability to obtain one for working with children.
What We Offer
  • Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
  • Supportive Work Environment: EFEX fosters a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
  • Birthday Leave: Take a well-deserved day off to celebrate your special day.
  • Wellbeing leave: Two additional days to recharge
  • Varied and Engaging Role: With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology and Other
Industries
  • Printing Services and IT Services and IT Consulting

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