Account Coordinator

2 days ago

Melbourne, Victoria, Australia Blackhawk Network Full time
Overview

Due to an internal promotion, we have an exciting new Account Coordinator position available.

The Account Coordinator will support the Account Managers/Directors in providing operational support and administration to BHN Clients.

The Incentive and Commerce Business consists of three key channels: Partners, Enterprise, and Transactional. The Account Coordinator will support clients in these key functional areas, collaborating with Sales, Account Management, Operations, Finance and Customer Service teams.

The Account Coordinator is a client-facing role, interacting with clients on a daily basis to ensure that campaigns and promotions are running effectively.

Responsibilities
  • Assisting with incoming enquiries from clients and customers and providing relevant information.
  • Support key accounts with direct communication with clients as needed.
  • Developing and maintaining processes and procedures to ensure the smooth processing of orders.
  • Creating estimates and/or invoices as per client/campaign requirements.
  • Processing of invoices, credit notes, float top ups/creation, card-to-card transfers, disbursement account top ups.
  • Collaborate with various internal teams to execute initiatives and address client concerns.
  • Participate in client meetings, as needed.
  • Ensuring internal and client approvals of all requested elements are received and documented.
  • Ensuring timely processing and active follow-up of client invoicing to guarantee invoices are paid on time.
  • Process and manage client fulfilment files, card orders, activations/extensions, cancellations, replacements and consumer corporate orders.
  • Support all operational tasks related to client programs and promotions, including product setup, testing, account maintenance and promotional setup and support.
  • Processing of weekly and daily files and maintaining accurate data in Excel.
  • Supporting the verification and quality assurance of claim validations, as required.
  • Be capable of learning new products and systems and understanding the various solutions we offer our clients.
  • Creating and coding monthly client eDMs.
Qualifications
  • Experience in a customer service environment.
  • Excellent communication skills.
  • Sound literacy and computer skills; Excel knowledge preferred.
  • Ability to work in a team environment.
  • Able to work autonomously and use initiative to prioritise multiple tasks.
  • Ability to stay calm and professional when dealing with all clients and customers.
  • Eager to drive collaboration within the team and wider business.
  • Willing to take ownership of tasks and processes in a fast-paced environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
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