Field Service Supervisor

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Location:

Sydney, NSW, AU

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role
WesTrac is seeking a Field Service Supervisor to join our team in Sydney
Reporting to the Branch Manager, our Field Service Supervisor is responsible for overseeing a small team of Field Service Plant Mechanics specialising in CAT Marine & Industrial equipment. This role will see you utilising your previous experience to provide support and guidance to your team, ensuring customer needs are met and work is completed within agreed timeframes.
As the main point of contact for our customers and Field Service technicians, you will be responsible for the effective and efficient coordination of all matters relating to the customer including but not limited to; sourcing of labour to meet demand, scope of work to be completed, scheduling of jobs, pricing and invoicing of work required.
Based from our Casula branch, this position will be offered on a full-time permanent basis, working Monday to Friday.

Key Responsibilities

• Maintaining and developing new customer contacts
• Scheduling and allocating work orders for the Field Service team
• Roster management, review and approval of timesheets
• Providing leadership to a small team of specialists focusing on marine and industrial applications
• Effectively planning labour to ensure productivity targets are achieved
• Promoting a continuous improvement approach to all areas of responsibility
• Provide technical support for the Field Service team
• Ensuring a safe work environment is maintained at all time
  

Skills & Experience

• Trade certified mechanic/electrician with exposure to CAT Marine products
• Strong people management, mentoring and leadership capabilities
• Demonstrated analytical, problem solving and negotiation skills
• Highly organised with the ability to prioritise conflicting priorities and deadlines
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Highly developed communication skills (interpersonal, written and verbal)

Why join WesTrac?
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

• Job security and serious potential for career advancement
• Competitive remuneration
• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Generous relocation assistance for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave.
• Online Learning Library to support your continued development
• Refer a friend program – work alongside your mates and receive up to $3000
• Novated leasing options
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance

Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference job number #3806.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.