Relief Customer Support Manager

3 weeks ago

Melbourne, Victoria, Australia Opal Aged Care Full time
About the Role

We're looking for an adaptable and experienced Relief Customer Support Manager to provide crucial leadership and administrative support across our 56 Care Communities in Victoria.

Location: Based at our East Melbourne Office or closest Care Community to your location. Travel across Metro Melbourne.

What's on Offer
  • Location: Based at our East Melbourne Office or closest Care Community to your location. Travel across Metro Melbourne.
  • Remuneration: Attractive base salary + superannuation.
  • Additional Benefits: Novated Lease available & paid parental leave
Why Choose Opal
  • Variety & Challenge — No two days are the same; support different communities and teams
  • Career development through our Opal HealthCare Academy & leadership pathways
  • Explore Victoria — Travel across our beautiful state.
  • Paid parental leave — Industry-leading policy for primary and non-primary carers
  • $5,000 referral bonuses for bringing a friend onboard
  • Make a broad impact — Your skills support stability and excellence across an entire region
  • Sector-leading systems & innovation
What You'll Do
  • Step into different care communities to provide continuity and leadership during leave periods.
  • Be a trusted guide for new residents and families, ensuring a seamless and welcoming admission experience everywhere you go.
  • Mentor and support local administration teams, sharing best practices and providing stability.
  • Build relationships and provide a consistent, high-quality experience across Victoria.
  • Play a key role in implementing Opal's programs and initiatives region-wide.
What You'll Need
  • Experience in a similar leadership role within aged care, healthcare, or a related service industry.
  • A current driver's licence and a willingness to travel across Melbourne and Victoria.
  • Exceptional adaptability and the ability to quickly integrate into new teams and environments.
  • Proven leadership skills with a passion for coaching, mentoring, and supporting others.
  • Resilience, superb organisation, and a proactive problem-solving mindset.
  • Willingness to complete:
  • Pre-employment medical
  • NDIS Worker Screening Check
Become Our Victorian Keystone

If you're a leader who thrives on variety, loves to travel, and wants to make a genuine difference across an entire network, this is your unique opportunity.

Apply now to become the vital link that supports our communities and 'brings joy to those we care for'.

Victoria Parade, East Melbourne VIC 3002, Australia


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