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Client Success Manager
1 month ago
At Global Payments, we put our clients first. Our goal is to deliver differentiated client experiences that drive engagement, retention, and revenue growth.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence, and Ingenuity.
Underpinning our values is an unwavering commitment to Diversity, Equity, and Inclusion, woven into our cultural DNA through a multi-year program focused on two core pillars of action - Reconciliation and Gender Equity.
About the RoleAs a Client Success Manager (Advocacy), you'll lead a team of Client Advocates who play a pivotal role in minimising attrition, optimising processes, and ensuring client success.
- Lead & Develop a High-Performing Team;
- Reduce Client Attrition & Drive Engagement;
- Enhance Processes & Drive Efficiencies;
- Deliver Outstanding Client Support & Escalation Management;
- Champion Client Experience Initiatives;
- Monitor & Report Key Success Metrics.
You are passionate about delivering exceptional client experiences and have a natural talent for leading teams and driving engagement strategies that foster long-term success.
You will also bring:
- 5+ years of experience in customer service or client success roles;
- 5+ years of supervisory experience leading teams;
- Strong organisational, analytical, and multitasking abilities;
- Proficiency in Excel and ability to learn new technologies quickly;
- Excellent communication skills and a passion for delivering top-tier client experiences;
- Ability to create and optimise client engagement strategies;
- Experience in account management and/or sales (preferred);
- Knowledge of integrated payments, PCI-DSS, and credit card processing (preferred).
Join a leading global technology brand that offers benefits you'll actually value, including:
- Flexible work arrangements that support your unique needs;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness, and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
