Customer Success Manager

5 days ago

Melbourne, Victoria, Australia FMCG Analytics Full time
Role Description

This role can either be part time or full time depending on the experience and capabilities of the candidate. The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention.

Responsibilities
  • Drive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers\' business.
  • Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums.
  • Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective clients.
  • Support follow-up and marketing activities related to prospective clients.
Required Capabilities
  • Energetic and positive
  • Organised and detail orientated
  • Experience within retail/FMCG industries essential; ideally with a background in client management, professional services, project management, and/or a combination of account, category management and revenue growth management
  • Experience selling and negotiating
  • A good network within FMCG is a bonus
  • Fully capable across Microsoft Office suite; tech savvy with ability to discuss software and AI developments; PowerBI skills will be helpful
What else you\'ll bring
  • A positive, 'can do' attitude and growth mindset, with high levels of energy and motivation
  • A focus on delivering client solutions and an obsession with helping clients achieve tangible outcomes
  • A willingness to learn, comfort with ambiguity, and drive to become a crucial enabler of growth for a scale-up business
  • Strong interpersonal skills and ability to integrate into a busy but talented team
What you\'ll get
  • Base salary plus open-ended bonus linked to client retention and growth; note a high percentage of earnings will be tied to client retention and new client acquisition
  • Opportunity to earn significantly more than equivalent corporate roles, linked to success
  • Chance to be part of a scale-up business and benefit as the company expands
  • Flexible working with a distributed team; occasional in-office meetings in Drummoyne, Sydney; remote work from anywhere, including Melbourne
  • Potential for hybrid work with other interests (non-competitive)
  • Option for part-time work (2–3 days per week) or full-time if preferred
  • Autonomy to shape the role as the business grows
  • Potential for future international expansion and travel
  • Opportunity to learn from two experienced founders with deep FMCG knowledge and a broad network

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services


#J-18808-Ljbffr

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia Cisco Systems Full time

    **Senior Customer Success Manager**There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia griddable Full time

    Customer Success Manager - Public SectorCustomer Success Manager - Public Sector3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DescriptionFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our...

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia Frankieone Full time

    Customer Success Manager**Customer Success Manager**Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our teamAs a...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Quest Software Full time

    Join to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia at Full time

    Customer Success Manager - Fleet Management - All AustraliaOur client is on a mission to make roads safer through innovative fleet safety technology. Their platform leverages real-time insights and data to promote safer driving, reduce accidents, and ultimately save lives.They are now seeking a dynamic Customer Success Manager to manage and grow key customer...

  • Customer Success Manager

    4 days ago

    Melbourne, Victoria, Australia Rapid7 Full time

    **Customer Success Manager**Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia NEXTDC Full time

    Join to apply for the Customer Success Manager role at NEXTDC2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at NEXTDCDirect message the job poster from NEXTDCAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia NEXTDC Full time

    Join to apply for the Customer Success Manager role at NEXTDC2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at NEXTDCDirect message the job poster from NEXTDCAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Quest Software Full time

    Join to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Quest Software Full time

    Join to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...