Media and External Communications Advisor
3 weeks ago
Media and External Communications Advisor — join Telecommunications Industry Ombudsman (TIO) to lead external communications and media activities, content creation, and stakeholder engagement. You'll help lead targeted brand campaigns and contribute to quarterly and annual reports, with responsibilities across media engagement, social channels, eNews and website content, and advising TIO stakeholders.
What You Will Be Doing- External communications: daily coordination and content planning for digital channels; contribute to planning, creation, editing, publication, and promotion of high quality, accessible English publications; writing for web, social, speeches, reports, media, website, email newsletters, and campaigns.
- Media: daily coordination of media relations, arranging media interviews, writing and distributing media releases, op-eds and responses; preparing TIO spokespersons with briefings, key messages and Q&As; monitor the media inbox and phone; regular reporting.
- Digital, social and multimedia: daily content planning and creation, strategy coordination, monitoring, reporting and maintenance; attending events; using video and photography to create content for external channels; regularly design and produce social media graphics aligned to brand guidelines.
- Website: develop accessible web and digital content; update the TIO website; drive continuous improvements.
- Brand and campaigns: deliver campaign content and visual assets; manage external contractors; contribute to strategy, content, monitoring and successful delivery of multichannel campaigns.
- Stakeholder engagement and relationships: contribute to initiatives to raise awareness of the TIO scheme and other initiatives.
- Strengths in writing, editing and proofreading for a variety of audiences and channels; experience writing media releases, media responses, media briefings, reports, email marketing content, web content, and blogs.
- Experience developing and implementing media and communication strategies, preferably in a consumer or customer services environment.
- Demonstrated experience in media liaison, brand and reputation management, identifying and escalating risk.
- Proficiency with Canva, PowerPoint, SharePoint, email marketing tools, web content management systems and media intelligence software for media monitoring and reporting.
Bonus points for multimedia and/or digital communication experience.
Why The TIO?We're a not-for-profit with a big heart and a clear purpose, delivering fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible and we're serious about supporting our people to thrive.
Benefits- Flexible work arrangements that support work-life balance
- Wellbeing initiatives, capability development, and resources to help you flourish
- A culture that values psychological safety, empathy, fairness, and respect
- Opportunities to lead meaningful change in how we care for our people
We celebrate diversity and encourage everyone to bring their authentic selves to work. Whoever you are, however you identify, you're welcome here. We're committed to creating a workplace where everyone feels respected, supported, and empowered.
Ready to lead with purpose and make a real impact?A copy of the position description will be made available to the shortlisted candidates.
Apply now and help us shape the future of work at the TIO.
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