Graduate IT Support
3 weeks ago
Based in our Melbourne office, you'll join our Technology & Projects team as part of the IT Graduate Program, where you'll gain real-world experience in a supportive and forward-thinking environment. This is a fantastic opportunity to build foundational technical skills and grow your career in IT, with a focus on supporting enterprise applications, systems access, and service operations.
You'll work closely with experienced professionals across Infrastructure and Application Support, gaining exposure to a broad range of technologies and contributing to key activities that keep our systems running smoothly. With structured training, hands-on projects, and ongoing mentorship, you'll develop confidence, capability, and the skills needed for a successful future in technology.
About The Role
- Providing first-line support for enterprise applications, system access, and end-user requests
- Troubleshooting incidents, managing service requests, and escalating issues when required
- Assisting with application audits, user provisioning, and deprovisioning activities
- Participating in application testing, patching, and update cycles
- Supporting documentation and knowledgebase development
- Engaging in service improvement initiatives and reporting
- Learning to manage tasks using IT service management (ITSM) tools
- A tertiary qualification in Information Technology, Computer Science, or a related field
- A basic understanding of enterprise IT environments and application support concepts
- Strong analytical and problem-solving skills, with a curious and detail-oriented mindset
- Excellent communication skills and a customer-first approach
- A collaborative mindset and willingness to learn from others
- Ability to manage time effectively and handle multiple priorities
- A proactive attitude and enthusiasm for professional growth and continuous improvement
- A warm, open, and supportive culture.
- An attractive remuneration package, including reward and recognition programs.
- An employee wellness program, including discounted health insurance and an employee assistance program.
- A workplace volunteering and giving program to enable you to help others in the community.
- We are proud to be part of the Top 30 Best Workplaces to Giveback 2024.
- Discounted tax and estate planning services.
- 16 weeks paid parental leave for the primary carer.
- Great central CBD location, Modern office fit-out and end-of-trip facilities.
- Flexible/Hybrid working environment.
Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for. We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.
Equity Trustees is over 145 years strong - and growing. Apply now to be part of a successful contemporary trustee company
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