Early Intervention Manager

3 weeks ago

Sydney, New South Wales, Australia EML Group Full time

We are a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

The Opportunity

You will be part of our diverse team based in Sydney, helping to make a positive impact on someone's life every day.

As an Early Intervention Manager, you will provide proactive, high-quality early intervention to injured workers and employers through personalised face-to-face assistance.

This role will enable you to facilitate effective workplace-based co-ordination of a timely and safe return to work that benefits an injured worker's recovery and helps employers manage their workers' compensation obligations.

Your Responsibilities
  • Conduct community-based visits to worksites or medical case conferences within the first few days of incident notification.
  • Provide accurate and complete information about claims, entitlements, obligations, and responsibilities.
  • Work closely with stakeholders including workers, employers, and treatment providers to assist them navigate the process of a workers compensation claim.
  • Measure, monitor, and review the effectiveness of early intervention involvement.
  • Drive continuous improvement in the space of early intervention facilitation.
  • Maintain awareness of industry developments and trends, providing recommendations for changes.
About You
  • A current Driver's License is mandatory.
  • You have at least 5 years of demonstrated experience in the coordination and facilitation of early intervention practices.
  • Tertiary studies in Allied Health (Occupational Therapy, Psychology, Rehabilitation Counselling) are required.
  • You hold a qualification aligned to Occupational Rehabilitation, Psychology, Case Management, or Mediation.
  • You have customer service experience.
  • You have experience working within the workers compensation industry.
  • You possess strong written and verbal communication skills.
  • You have a strong focus on mediating and facilitating reconciliation between parties.
What We Offer

We stand together as equals, valuing diversity and inclusion. EML is an equal opportunity employer.

We offer career opportunities and great employee benefits:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the option to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks of paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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