Sales Development Partner

• Generous Annual Leave– Take advantage of 5 weeks of paid annual leave to maintain a healthy work-life balance.
• Salary Packaging– Boost your earnings with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment.
• Fitness Passport & Discounts– Stay fit with access to discounted fitness memberships, plus enjoy reduced insurance premiums and exclusive offers via Perkbox.
• Paid Sick Leave– We care about your health, offering 13 days of paid sick leave each year to support you when needed.
• Paid Maternity Leave– After 12 months of service, enjoy 14 weeks of paid maternity leave to help you during an important time in your life.

About the opportunity:

As a leading disability services provider, Northcott offers a range of high-quality services and support for people of all ages. We support people with disability to find a home, participate in the community, learn important life skills, and access therapy. The Sales Development Partner plays a key role in connecting people to Northcott services that can support them to achieve their goals.

The role works collaboratively with local service teams to grow awareness and reputation for Northcott in the local community.

By understanding the needs of the community for which they are responsible, the Sales Development Partner will generate demand for Northcott services and support new customers through the enquiry and sign up process.

The role is business focussed, looking for opportunities to sell Northcott's services across the region and maintaining a consistent, structured and efficient approach to achieving and exceeding targets, whilst ensuring that customers are properly engaged and supported to live the life they choose.

Role Requirements:

• I am a strong self-starter, empathetic, and adaptable, thriving in collaboration with diverse teams, customers, and business contacts.
• I possess in-depth knowledge of the disability sector, NDIS, and disability housing, and I am always eager to expand my expertise.
• I express myself clearly and effectively, both verbally and in writing, ensuring meaningful communication with others.
• I confidently present ideas and information, engaging my audience with high-level presentation skills.
• I stay organized, responsible, and flexible, using my problem-solving abilities to thrive in dynamic environments and achieve my goals.
• I excel at working independently while contributing as a dedicated and reliable team player.
• I am passionate, driven, and competitive, consistently working to meet and exceed my targets with enthusiasm and determination.

Typical duties might include:

• Sign new customers efficiently by managing new leads from the Enquiries team and collaborating with Service Coordinators and Service Support Partners, leading to timely and seamless customer onboarding and increased customer acquisition.
• Enhance customer satisfaction and service expansion by identifying and addressing unmet service needs within existing customers, resulting in greater customer retention and higher service uptake.
• Establish a strong regional market presence by building and maintaining a relevant network of relationships, contributing to increased brand recognition, more customer referrals, and expanded business opportunities.
• Drive regional growth and demand generation by contributing to a Sales Plan that increases Northcott's visibility and directly leads to an increase in service demand and lead generation in the region.
• Increase customer engagement and leads by coordinating Northcott's presence at expos and networking events, leading to new customer connections, expanded referral networks, and heightened brand awareness.
• Generate new business leads by establishing and nurturing local partnerships that raise awareness of Northcott, resulting in a steady flow of new prospects and leads for services.
• Create a continuous stream of referrals by developing and executing a targeted outreach strategy to referrers (cold-calling, email, LinkedIn), resulting in increased referral sources and new business opportunities.
• Deliver comprehensive customer support by building an in-depth understanding of Northcott's services, NDIS funding, and support needs, leading to more informed customer interactions and higher conversion rates.
• Maximize sales impact by collaborating with internal teams to create and implement targeted sales campaigns, resulting in more successful lead generation, stronger referrer networks, and higher sales conversion.
• Meet or exceed business development targets by providing accurate and timely reporting, ensuring continuous alignment with key performance metrics, and driving overall sales growth.
• Ensure workplace safety and regulatory compliance by adhering to Northcott's Safety & Injury Management Procedures and WH&S standards, minimizing risk and fostering a safe work environment.
• Build a culturally inclusive customer base by being attuned to the unique needs of customers from Aboriginal, Torres Strait Islander, or Culturally and Linguistically Diverse backgrounds, resulting in improved customer trust and engagement.

Essential Qualification and Experience:

• Iconsistently achieve sales targets in a service environment with confidence and dedication.
• I have a proven ability to identify and nurture new customer opportunities, leading to significant sales growth.
• My qualifications in business, along with my certification and training in sales, empower me to excel in any sales role.

About Northcott:

Northcott is a not-for-profit disability service provider that works with customers to realise their potential.

As one of Australia's largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD, and the ACT. We have more than 90 years of experience and expertise in the disability service industry.

A registered NDIS provider, we employ approximately 2,600 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each year.

Our Values:

Our values have always been a significant part of our service to customers and they have helped shape Northcott into the wonderful organisation it is today. We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs. We are Respectful because we believe that everyone's voice is unique and that they have the right to be heard. We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au
Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au.