S&S Banking Consultant, Brisbane QLD

2 weeks ago

Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

Job Title: S&S Banking Consultant

About the Role:

We are seeking an experienced and customer-focused individual to join our team as a S&S Banking Consultant. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences through face-to-face interactions and inbound/outbound calls.

Key Responsibilities:

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
  • Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

Requirements:

  • Experience in delivering high-quality customer experiences.
  • Comfortable with digital customer service platforms to assist customers in real-time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
  • Understanding of digital verification and ID validation systems used in customer onboarding.
  • Proficiency in digital payment technologies, such as mobile wallets and online payments.
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.

About Us:

Suncorp Bank is a proud part of the ANZ Group, and we're committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.

What We Offer:

  • A range of benefits and support resources to help you create a healthy work-life balance.
  • The opportunity to work with a forward-thinking organization that values digital empowerment and digital fluency.
  • A chance to grow and develop your skills with access to training and development programs.
  • A collaborative and inclusive work environment that values diversity and promotes mutual respect.

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