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S&S Banking Consultant, Stones Corner QLD

1 month ago

Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

About Us

Suncorp Bank is a dynamic organization within the ANZ Group, offering exceptional career growth opportunities in a culture of purpose and belonging.

About the Role

As a S&S Banking Consultant, you will provide top-notch sales and service, supporting customers face-to-face and via inbound and outbound calls with Everyday Banking inquiries, account openings, and processes.

The ideal candidate will balance team, customer, risk, and performance outcomes while delivering timely and accurate information on inquiries, account openings, and processes via phone and online channels.

Key Responsibilities
  • Deliver customer-obsessed service that drives satisfaction and first-call resolution.
  • Provide timely and accurate information on inquiries, account openings, and processes via phone and online channels.
  • Ensure compliance with internal policies, external requirements, legislative obligations, and Underwriting Guidelines.
  • Contribute to a team culture balanced across people, customer, risk, and performance.
Requirements
  • Experience delivering high-quality customer service.
  • Ability to use customer and commercial insights to enhance performance.
  • Effective communication skills (written and verbal).
  • Ability to work well within a team.
  • A commitment to self-development and increasing your capabilities.
Why Join Us?

Suncorp Bank offers a supportive work environment, flexible work arrangements, and opportunities for growth across the bank and the broader ANZ Group. We prioritize our team members' wellbeing and offer benefits and resources to support a healthy work-life balance.