Data Analyst

Join Melba Support Services as a Data Analyst – Full Time Hybrid Opportunity

Melba Support Services is seeking an experienced and detail-driven Data Analyst to join our passionate team. This is a permanent full-time hybrid role, offering the flexibility to work from home and from one of our vibrant offices located in Cheltenham or Lilydale. If you're ready to make a meaningful impact by transforming data into insights that support people with disabilities to live a fabulous life, we'd love to hear from you.

Working at Melba Support Services (Melba)

• We support people with disability to live the life they want.
  • We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
    • Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
      • Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first

Melba won the 2023 National Disability Award for Excellence in Service Quality.

What is the Melba Way?
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.

Each person is individual and unique.

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.

We do this one person at a time.

Position Purpose

Working under the direction of the Head of Data & Insights this position will build, test and continuously improve the data platform and analytics capability within Melba. Collaborating with key stakeholders this position will focus on translating business needs into actionable data solutions by developing, enhancing, and maintaining robust data platforms, reporting tools, and visualisations. The role will also support strategic decision-making and operational efficiency by gathering requirements, analysing data, automating workflows, and ensuring data governance, while promoting continuous improvement and alignment with business objectives.

What you'll be doing (Key accountabilities)

Stakeholder Engagement & Requirements Gathering

• Collaborate with stakeholders to identify business challenges and translate them into data and insights to support data based decision making
  • Collaborate with key stakeholders and departments during system implementations to define reporting needs and identify the most effective solutions.
    • Partner with technical and non-technical teams to ensure shared understanding of requirements, data, and goals for alignment on delivery. Collaborate closely with the Head of Data & Insights to support strategic priorities and ensure that platform enhancements align with business objectives.

Data Platform Development & Enhancement

• Gather, clean, and analyse data from various sources to uncover trends, patterns, and actionable insights.
  • Perform exploratory data analysis to support strategic and operational decision-making.
    • Monitor and report on key performance indicators (KPIs) to provide visibility into business performance.
      • Write clean, modular Python code to automate data processing tasks and integrate disparate data sources.
        • Build reusable scripts and functions to support ad hoc and automated reporting needs.
          • Collaborate with BI developers and analysts to align backend data models with dashboard/reporting requirements.
            • Proactively identify and implement opportunities to optimise data workflows, automate manual processes, and improve system integration.
              • Document code, workflows, and data definitions to support platform maintainability and knowledge sharing.

Reporting & Visualisation

• Design and deliver dashboards, reports, and visualisations aligned to stakeholder needs.
  • Support the design and implementation of data models, KPIs, and reporting solutions.
    • Ensure that all reports and analyses comply with company policies and industry standards.

Process Improvement & Data Governance

• Identify opportunities to streamline data collection and reporting processes to improve efficiency and accuracy.
  • Contribute to the continuous improvement of data quality, data literacy, and reporting standards across the organisation.

Testing & Documentation

• Assist with User Acceptance Testing (UAT) and validation of data solutions before deployment.
  • Document business processes, data flows, and analytical requirements to support transparency and knowledge sharing.

Your Background (Skills and attributes)

• Bachelor's degree in business, Finance, Statistics, or a related field.
  • Proven experience as a Business Analyst with a focus on data and analytics.
    • Strong attention to detail that is focussed on data quality, accuracy, and completeness
      • Intermediate to advanced skills in data and visualisation tools such as SQL, Python, R (including R Studio), Excel, Power BI, and Domo.
        • Exposure to working in the Microsoft Fabric ecosystem is advantageous
          • Excellent communication, stakeholder engagement, and problem-solving skills.
            • Able to translate technical concepts for non-technical audiences
              • Strong analytical and strategic thinking skills, with the ability to interpret and synthesise information from multiple sources.
                • Ability to understand and map data requirements to business outcomes.
                  • Proactive and solutions-oriented, with a focus on continuous improvement.
                    • Organised and adaptable, with the ability to prioritise in a dynamic environment.
                      • Comfortable with change and able to challenge the status quo to drive better outcomes.
                        • Knowledge of healthcare or NDIS (National Disability Insurance Scheme) industry standards and practices is preferred but not essential.
                          • A current NDIS Worker Screening and Working with Children Check.
                            • The ability and relevant driver's license to perform travel and perform work at different locations as required.
                              • Compliance with OHS&W regulations, legislation, and Policies and Procedures is required.
                                • Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

• Take reasonable care for their health, safety, and wellbeing and that of others.
  • Observe safe systems of work.
    • Follow OHS&W policies and procedures.
      • Report hazards, near misses and incidents in accordance with the agreed incident reporting system.
        • Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.