Senior Renewal Manager

4 weeks ago

Sydney, New South Wales, Australia Meltwater Full time
Overview

Senior Renewal Manager role at Meltwater. We are actively seeking skilled professionals to join our team and contribute to improving client retention rates.

What You'll Do
  • Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams.
  • Proactively engage with clients well ahead of renewal to forecast and plan ahead.
  • Manage all aspects of the renewal process, including processing renewal transactions and overseeing contract execution.
  • Identify upcoming renewals and maintain an accurate forecast for senior leadership.
  • Identify risks in the portfolio and collaborate with the customer success team to mitigate them.
What You'll Bring
  • A Bachelor's degree or higher is preferred.
  • 5–7 years of demonstrated experience in renewals or customer success, ideally in software or SaaS.
  • Exceptional organizational skills with data accuracy and attention to detail.
  • Customer-centric mindset with ability to engage customers and address concerns.
  • Proactive approach to identifying upcoming renewals and potential issues.
  • Strong communication skills to articulate renewal options and collaborate with Account Managers.
  • Ability to handle inquiries, concerns, and pushback with professionalism and tact.
  • Proficiency with CRM systems and maintaining accurate information.
  • Excellent written and verbal communication skills.
  • The ability to legally work in the country of hire is required.
What We Offer
  • Flexible paid time off options for work-life balance.
  • Gym & wellness allowance through ClassPass.
  • Community Outreach Days as paid days off based on tenure.
  • Car Lease Benefit with Autopia (novated leasing).
  • Employee assistance programs covering mental health, legal, financial, wellness, and behavior support.
  • Complimentary CalmApp subscription for you and your loved ones.
  • Hybrid work style for an energetic environment.
  • Family leave program that grows with tenure.
  • Ongoing professional development opportunities.
  • Salary range: 90,000 – 120,000 base plus OTE.
Where You'll Work

Level 8/275 George St, Sydney NSW 2000, Australia

When You'll Join

2025

Our Story

The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do — from creating an environment where all employees do their best work to delivering customer value by continuously innovating our products and celebrating successes.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by law. Meltwater does not tolerate discrimination or harassment and promotes a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds and abilities to apply.


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