Head of Shared Services

Join to apply for the Head of Shared Services role at Independent Hardware Group (Total Tools and Hardware Group)

Date: 21 Aug 2025

Location: Heatherton, VIC, AUSTRALIA

Company: Metcash

At Total Tools Hardware Group (TTHG), we are not just in the business of hardware – we are in the business of building strong local communities, one postcode at a time. Backed by iconic brands like Mitre 10, Home Timber & Hardware, and Total Tools, we support over independently owned stores, company own stores and join venture stores across the country, giving them the competitive edge to take on the big chains and win.

From bustling trade stores to regional hometown heroes, our network is growing – and so is the need for financial excellence that keeps everything moving.

Overview

We are looking for a strategic and people-first finance leader to join us as Head of Shared Services Finance – a critical role supporting the financial backbone of a national retail group. This is your opportunity to lead a high-performing team across Accounts Payable, Accounts Receivable, Credit Management, and Transactional Banking, while driving innovation, efficiency, and service excellence. You will also manage key outsourced partnerships, improve systems and processes, and help shape a scalable shared services model that supports both corporate-owned and independently operated businesses. If you thrive on driving impact, leading change, and building high-performing teams, this is your chance to make your mark in a business that is growing fast and thinking big.

Responsibilities

• Accounts Payable & Receivable – ensuring the smooth flow of payments, collections, and cash.
• Credit Management & Risk – setting smart credit strategies that protect our business and support our customers.
• Transactional Banking – keeping the books clean and the relationships strong.
• Outsourced Service Management – ensuring our external partners deliver to high standards and stay aligned with our business goals.
• Process Improvement & Governance – bringing a sharp eye for detail and a continuous improvement mindset to everything you do.

But this is more than a back-office role. You will be a key connector across functions, a trusted advisor to leadership, and a cultural champion who empowers your team to deliver better, smarter, faster – every day.

You are a Match

• Proven experience leading shared service functions in complex, multi-entity environments (think franchises, JVs, and corporate stores)
• Strong track record in vendor management, governance, and financial control
• Experience in large-scale finance transformation and process optimisation
• Sharp commercial acumen with the ability to turn numbers into insights
• Strong ERP/financial systems knowledge, plus the ability to lead through change
• A collaborative, empowering leadership style with a focus on outcomes and people

A Bit About Your Style

• You are authentic, courageous, and collaborative.
• You bring energy to a room and clarity to complexity.
• You empower others, lead with purpose, and never settle for "good enough."

What's On Offer

• Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

We are committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger

Job Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Wholesale

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