Veteran Pathways Manager

2 weeks ago

City of Rockingham, Australia AVAC Services Full time
Overview

AVAC Services is a professional non-legal advocacy organisation dedicated to supporting Australian veterans in navigating their entitlements and accessing fair outcomes. Our team is passionate about making a difference and building trust within the veteran community.

The Role

We are seeking a Veteran Pathways Manager to oversee the client journey from enquiry to onboarding, ensuring every veteran and their family is welcomed and supported with professionalism and care. This position supervises the Client Engagement Officer, manages enquiries and onboarding processes, and oversees practice support functions such as client communications, accounts, and resource management. You'll work closely with the General Manager and the Veteran Services Team Leader to ensure a seamless client pathway, while also contributing to community engagement and marketing initiatives.

Responsibilities:

  • Oversee the client journey from enquiry to onboarding
  • Supervise the Client Engagement Officer
  • Manage enquiries and onboarding processes
  • Oversee practice support functions such as client communications, accounts, and resource management
  • Collaborate with the General Manager and the Veteran Services Team Leader
  • Contribute to community engagement and marketing initiatives
Why Join Us?
  • 4-day work week (36 hours) – true work-life balance
  • Hybrid flexibility – work from home available after probation, with flexible start/finish times
  • Travel opportunities – represent AVAC interstate at events and engagements
  • Make a difference – directly support veterans and their families
  • Great team culture – supportive, compassionate, and collaborative
  • Employee Assistance Program (EAP) – wellbeing support
About You

We're looking for someone who:

  • Has experience in client services, administration, or practice management
  • Is highly organised, adaptable, and detail-oriented
  • Brings strong communication and leadership skills
  • Is confident using CRMs and digital tools (Zoho experience highly regarded)
  • Is motivated by purpose and wants to contribute to the wellbeing of veterans
  • Holds a current National Police Clearance
Application Instructions

To be considered for this role, you must complete all of the following:

  • Video Application: Record a 2–3 minute video explaining why you want this role and what motivates you to work with veterans. Send your video via email to kristianl@avac-services.com, and CC kristyh@avac-services.com
  • Submit a written cover letter (1 page maximum)
  • Do not use AI tools to generate your cover letter. Applications that show signs of AI usage will be treated as incomplete and not considered
  • Resume: Attach your most recent resume
  • National Police Clearance: Provide a valid National Police Clearance, or evidence you have applied for one

Important: Applications without both a video and a cover letter will not be reviewed or contacted.

How to Apply

Email your video, cover letter, and resume in one submission to: kristianl@avac-services.com and kristyh@avac-services.com


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